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Verified
4/5

2008-09-20

"Great company to do business with. I would happily reorder from them. Every thing came as promised, on time.

Customer support is available, and are knowledgeable.
"

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Verified
5/5

2008-08-07

"I was tracking the price of Kingston 8GB kit (2x4GB) of DDR2 FB-DIMMs on Server Direct for almost two years. Monday, the price on this kit dropped below $500! I ordered the RAM and it was installed on Wednesday. ServerDirect's prices, shipping and sales services are excellent and I will be sure to shop there again, especially for server related products. Update."

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Verified
5/5

2008-07-05

"I buy servers and parts from these guys for my internet business. They are fast and helpful. I normally get orders shipped within a few days--even for special orders. This is pretty rare in the server market."

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1/5

2007-05-11

"Shipping was 2x the advertised rate on pricewatch.com. After I submitted the order they replied via email saying the product was backordered with no ETA, but they had a `retail' version in stock for $20 more. I cancelled the order rather than participate in their bait-and-switch scheme."

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Verified
5/5

2006-08-14

"They were the only ones who had 265 DUAL CORE opterons in stock. Priced pretty cheap too. Ordered it in the morning and told them to overnight it and the next day I recieved the package. Had a little trouble with the CS lady giving my information, nothing serious just double checking everything to make sure it was correct(They had the wrong address on the invoice after the order was placed which was easily fixed before the order shipped). Other than that I would order from them again if priced similary to say newegg.com"

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Variety of brands and products offered
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Ease of ordering online
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Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
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Being knowledgeable
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Being easy to reach
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Making decisions on their own
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Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
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Overall web site
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Verified
5/5

2006-03-10

"Will definitely order from serversdirect.com again. Prompt and helpful feedback on order (via phone call to confirm.) Shipped out in three days and arrived exactly as ordered. Their web system has a few minor glitches (e.g. links to ups tracking with fedex tracking number) but their phone support and helpful friendly customer service more than makes up for it... very prompt order status, and helpful people on the phone. Great price. Will order from them again."

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Verified
5/5

2005-07-22

"I was a little reluctant to order from them at first because they had no reviews on this site. But since they were the only company who had the product I needed that I could find, I took the chance anyway. I purchased a Chenbro RM313 rackmount chassis from them 2 days ago. To my surprise, it was waiting for me when I got home this evening! I live in the same state as them so it would make sense, except I never received a shipment notice. In fact, the status of my order is still "Pending" on their website. Overall the experience was good and I will be ordering my next rackmount chassis from them. My only complaint was the lack of shipment information, but since my order arrived sooner than expected, I am more than happy."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall technical support
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Resolving problems
N/A
Overall customer service
N/A
Customer service resolving problems
N/A
Customer service being easy to reach
N/A
Customer service making decisions on their own
N/A
Customer service being knowledgeable
N/A
Customer service being trustworthy
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site