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Serviceplug, Inc.

2 reviews
2.50 / 5


Please note: It appears that this site may no longer be active or is now pointing to a domain unrelated to the original business. As a result, we have temporarily suspended organic review collection for this seller.. Click Learn More if you have any questions.

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5
5/5

2002-07-18

"I was looking for a PCTel based modem, and these guys came up with the cheapest price on PriceWatch. They also were offering REAL 99 cent UPS ground shipping. The whole order was less than $15, so I thought there must be a catch somewhere. But this wasn't a high priority item by any means so I wasn't stressing to much.

There was no catch. The package was delivered the NEXT DAY. They're in southern california, as am I, but I wasn't expecting them to get the order processed that quickly. It was properly packed and shipped UPS tracked, ground, as promised. The tracking information was also e-mailed to me, but the order arrived before that e-mail made it to my hotmail box.

For what it's worth, the modem is also working beautifully (thank god, I've been through about 8 different modems looking for a good voicemodem that runs under XP with caller ID support). All in all, great experience.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
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1/5

2002-07-10

"Tried ordering from these guys, they had a very cheap Item in pricewatch ....with reasonable shipping $ 6.00........however after I tried to order this Item they told me the shipping was $10.80. I told them I would report this to reseller rattings and was told to F#%*+ O*#.
So in short I would say avoid them...they are shipping scammers
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
N/A
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
N/A
Being updated on the exact date the delivery was sent
N/A
Delivering products on-time
N/A
Ease of checking delivery status
N/A
Delivering products damage free
N/A
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Overall web site
Speed of web site
Web site being easy to use
Web site reliability