"Needed to return part as it didn't fit. Not their fault. The lady that helped me was very helpful. Had no problem with the return and getting my refund."
"Website easy to use and easy to find what you are looking for. I have used this website on a weekly basis and find the staff very friendly and helpful when I needed more information. I also like there prices and the quality of the product that I buy from this company. I recommend this site to all of my friends. The last product I bought was bobbins for a Futura XL580 sewing machine and they worked great. If possible I would give them 6 stars but the ratings don't go that high."
"It has been over 3 weeks, and still have not received the product. After 2 weeks I had called to see if there was a problem, but no call back. So I tried again. The gal seemed annoyed. Not sure If I should try calling again, buy product else where or wait it out."
"Delivered yesterday; same fine quality as the ones I pay $8.00 a pack for six...$12.95 for a hundred; THAT'S 13 CENTS EACH!!
Wow!"
"I am pleased with the products I have purchased and received my products in a timely manor. Thank you."
"I am looking for a part and even if you can't find it the lady on the phone was very nice. I contacted that company before and they have an excellent service unfortunately I live In Florida I can't no go there in person."
"Not receiving my order after waiting 3 weeks, I called the company. Apparently they forgot to ship the order!! Not happy. Still waiting."
"Very pleased with the selection and the service"
"Item was backordered and I was informed, however,
still have not received has been in transit since 3/6.
#338077 USPS. Please help."
"I received my order and am very satisfied. The sewing machine needles are the same brand that I have been paying much more for, THANKS for a great bargain!"
"always great service and prices. "
"after 3 weeks of getting the run around on my Sweet Sixteen being told it was in stock several times and it was going to ship the next day which it didn't and I had to make many phone calls for yet more promises, it finally shipped once I threaten to CANCEL my order. They had no trouble in charging my credit card when I purchased it though. Very disappointed in this company. I had read the reviews and felt very confident that it was a good company. needless to say I didn't have the same service as the others."
"I ordered 2 items the end of Feb. A week later, I got an email that one was on back order and for me to call to let them know if I wanted to cancel. I called and cancelled the back ordered item. I had to email them because they never sent the one that wasn't back ordered. They didn't get back to me about my inquiry but did get an email 2 days later saying it shipped. It is now March 12 and I still don't have my order. Hopefully I will get it."
"My transaction was handled by "Nedra" and was a very good transaction, she was very patient. I haven't had much of a chance to use my machine but so far it just might be the one I will love. Thanks again Nedra. "
"very happy will use again."