"It was a used item described as in very good condition. The top piece of the machine was crushed into the bottom frame, but I was able to ply it out and it's all good. The bobbin housing was askew. I knew to unscrew the plate so that it could be reinstalled correctly. All good. The bobbin case was missing. I ordered one for 15 bucks. Annoying. The tension knob flew off when I popped out that top piece. I screwed it back on, but it is inevitable that some heavy duty tension adjusting will be first up when I get the bobbin case and can be up and running.
Great price, but there should have been a notice that some things were in need of tweaking. Love the machine. At least I think I will when I get the bobbin case and can test it out fully. I know it operates and it is in very good condition. No nicks or scratches. I mentioned the great price, if the bobbin case is the end of my discoveries I will be very satisfied."
"Very pleased with the product, service, speed, accuracy of my order. I highly recommend this company. I have completed a company survey in detail."
"Good communication, delivered on time. Love my Janome HD 3000 sewing machine."
"The Quilting table is PERFECT! I love the products I have purchased over the past year."
"I ordered software which did not come with a cd, just a link to another site from which the software was developed and the link did not work. Other resale stores sell the cd in the software at the same price. Wish I had bought it locally. "
"Quick shipping and the part was exactly what I needed. "
"No problems at all with this purchase."
"Ordered a specific sewing machine foot and it arrived not appearing the way the photo on my monitor showed (wanted metal, received plastic). I intentionally paid almost twice the price on this website in order to get the metal foot, so when a plastic one arrived in the mail it had to go back. When trying to return the item, I was told they would refund the item but not all my shipping costs because I had paid more for priority mail. The cheapest option their website gave me was $6.40 priority mail shipping. When I told customer service this, they responded that my item weighed one pound so I couldn't ship it via standard mail... but at the same time, she had an option to refund me $2.50 for one pound standard mail, but couldn't refund me for the priority mail because they had a cheaper way to ship it back. I was told that the warehouse has listed this sewing machine foot as being one pound in weight! Anyone who has handled a sewing machine foot: Since when does it weigh anywhere NEAR one pound? The packaging for this foot is minimal too. There is NO WAY this plastic foot weighs anything close to 16 ounces, and it did NOT need to be sent in such a large box. BE CAREFUL with this online store! "
"I always receive excellent service from Sewing Machines Plus"
"Pam assisted my wife and I on 2 different purchases this year and was always extremely helpful. Thank you!!"
"Very quick, quality was outstanding. Just what we wanted."
"Quick delivery, great product!"
"shipping was immediate and the product was true to the descripton"
"Very prompt delivery from request to delivery. Would d e definitely shop/order again."
"I ordered stuff from their site and they shipped it as expected. It arrived as expected."