"I bought a very nice pair of Persol glasses for my wife for the holidays. I bought them because the price was really good. Upon opening them they were full of dust and the lens was scratched. I contacted the company, sent them back per their instructions asking for a replacement pair. They said that we caused the damage and would not replace. However, if I gave them another $50 they would replace the lenses. This is the worst company I have ever dealt with, so Buyer Beware! Do not deal with this company, they are "SCAMMERS". If the price is too good to be true it usually. Happy Holidays. "
"These people are the absolute worst! They lure you in with price and then you are screwed. DO NOT BUY FROM THESE PEOPLE!
Now, I need to worry about where my personal and credit card information as gone from here.... If they have a good review on here its from the trolls working for them, writing it themselves...."
"This company is a disgrace! Do not do business with them. I'm not even sure they are ligit. Nearly impossible to reach any personnel by phone. Absolutely horrible company! They cancelled my order without notifying me and then informed their was no manager available to speak with about my issue."
"This website appeals to the average consumer because of their customer satisfaction rating, pricing, customer service, authenticity guarantees, safe shopping experience, shipping, etc. WARNING: if it sounds too good to be true, it usually is. BUYER BEWARE!!! It is definitely not worth saving an extra $50. Do yourself a favor and spend the extra money with a local vendor."
"Like many, reviews made me skeptical bu the prices were too good to pass on.
poor communication unless you pester them.
did respond back that they had a "manufacturer backorder"
but did offer same frames with substitute lenses (that i liked) at a discount and pretty quick shpping.
all in all not too bad .... even ... better than OK!"
"Ordered a pair of Smith glasses from them. Was a bit worried with all the reviews around but figured - in the worst case scenario I'm protected by my credit card company. The order arrived in 10 business days. Glasses are authentic. Certainly not lightning fast shipment, but they did have the lowest price online by a huge margin (60%). I'm willing to wait for that. "
"Three months wait. Had frames made only to find out that the wrong bridge was supplied. Glasses do not and can not fit. They won't answer the phone, and the online CSR doesn't respond.
DO NOT DO BUSINESS WITH THESE PEOPLE."
"This site is a joke, customer service is terrible and you have to pay a re-stocking fee even if they have not processed the order yet. Beware the ship times are not even close to what they say they are and it can take up to 8 business days to ship your order even if you pay for overnight or expedited shipping. My company will never buy from this website again!!!!"
"Website is east to navigate and understand. Great selection and competitive prices. A real call center rep called me to tell me my frames were not in stock and would take an extra day or two to arrive. They were delivered as stated. I will definitely use them again and recommend them to my friends. "
"Be aware and stay away. This is just ripping you off and they are selling all duplicate stuff"
"I ordered glasses for my mother, and was beginning to worry that something would go wrong. Then the glasses came, they were fine, and my mother loves them.. Thank you so much Framesemporium. My mother is at the eye clinic now getting her prescription put in them.
I think she plans to get another pair. Same brand just an additional color for different occasions.
Thanks again.."
"Truth be told, I am was very surprised at the experience I had with shadesemporium site and my order process. The glasses I ordered were back ordered and were going to take longer than expected to receive. I was emailed right away and informed that I can call and work something out. The level of customer service I received far surpassed that of the mall stores I have dealt with. The issue was resolved and everything worked out perfectly. In fact if the sunglasses I received weren't such good quality I would have ordered new glasses by now. 100% satisfaction and still in my bookmarks for when I need to order new sunglasses. Thank you for everything. hope all goes well..."
"Beware of Shades Emporium policies ... $35 restocking fee for any item returned or not canceled within 4 hours of placing the order. Restocking fee applies even if your order has not shipped yet. No status updates ... customer service is a joke. "
"Waiting for my frame since October 6. Today is November 30. Hope to receive it in 2012."
"Order placed 11-02-2012. Today is 11-26-2012 and the glasses are not even shipped! No customer service! Emails do not get answered. Terrible at making promises and not keeping them. "