"Terrible customer service! I ordered a white noise machine which started buzzing shortly after I got it. I returned it (I had to pay return freight) and asked for a replacement. A week or so went by and they gave me credit (minus the incoming freight). I emailed them and told them they owed me a credit for freight and a replacement. One month has gone by, I got credit for incoming freight and still NO REPLACEMENT. Apparently I am not going to get the replacement and am now out the return freight on a defect. They never even responded to my email. Do NOT do business with this company, they do not care about their customers!"

"I added an additional item and removed it during checkout in a separate window. Did not bother to refresh the original checkout page and placed the order and noticed that I was charged more for shipping. Sent an email to customer service within minutes. Got a slow reponse saying I upgraded shipping. Then said they are processing a return. Despite what I was told, the order was not canceled, and they refused to adjust the shipping cost."

"I had a similar experience to others here. I ordered a $20 product on sale for $10. Waited 3 weeks for it to arrive. It never showed up. My order had a status of "Processing" on it. I emailed customer service (I tried calling but their phone system was broken and wouldn't respond to my number presses). The following day they finally responded that the order had been cancelled because they ran out of stock. They had never contacted to let me know and instead just let me wait and wait, expecting it to arrive meanwhile they never had any intention of sending it, and forced me to contact them. I responded asking them to give me a nearly identical product they had for $20 at the sale price of $10 to resolve the matter after making me wait and handling the matter so poorly. They responded no, but would expedite the shipping of it if I wanted. No thank you. It's already 3 weeks late, and now they want me to pay double for the product, but are willing to try to ship it faster? I don't think so. Instead, they get a negative review. Smart Sharper Image...very smart. Fixing your online reputation will cost you way more than the $10 would have to resolve this matter and make me a happy customer.

Note: Staples once made a mistake with my order that caused them to ship it out 3 days later than normal. They contacted me to inform me it was going to be 3 days late and included a $10 coupon for anything in the store. Now that's customer service. That simple coupon kept me as a customer and has me singing their praises. Sharper Image on the other hand actually cancelled the order, didn't contact me to tell me they were cancelling it, didn't voluntarily offer any resolution, and finally responded 'no' when I asked them to honor the price on a nearly identical product. Baffling.

Funny part about it all, is one day they're going want to clean up their online reputation, and fixing the negative reputation from all these reviews is going to cost them way more than it would have to just handle the matters appropriately to begin with. Not to mention the loss of revenue from me and others that read the review. Their customer service department needs a serious overhaul.
"

"12.95 for snail mail? 2 days after thanksgiving? I will take my business elsewhere thank you."

"i purchased products off Sharper images website and was assured it would arrive for christmas. christmas is over i dont have the gifts, when i got a hold of customer service they were rude and the problem is not resolved. IF YOU READ THIS. PLEASE SAVE YOURSELF THE TROUBLES DO NOT BUY ANYTHING FROM THEM"

"I totally agree with other reviewers about very poor customer service and bad products. I purchased an MP3 docking station for my husband's Christmas present. It arrived without the AC power cord. When I phoned the Sharper Image customer service center to see if I could get one, I waited for over an hour before I spoke with a representative. This representative told me that I should call the manufacturer of the product because they did not carry replacement parts. I called the manufacturer who said that the cord would be $18. Are you kidding me? Someone forget to package it and now you want to charge me! I called Sharper Image back and spoke with a different representative. This representative was extremely rude when I told her that I wanted to just return the product. I will never purchase from Sharper Image again. Be prepared for a very lengthy and aggravating process if you purchase products from this company!"

"Purchased an item online then received email 3 weeks later that the item was no longer in stock."

"I think Sharper Image has the absolute worse customer service on the planet. I've had a whole string of episodes which make wonder why I even patronize them. I no longer do by the way. My last incidence was a doozy. I went to sharper image to exchange a purchase. Nothing major, the item cost about $20. This was on a Sunday the sales manager left me in the front of the store for about 20 minutes. Upon his return he told me he was instructed not to do business with me. I couldn't understand the reason for this and long story short, after an argument with the manager I left the store. I called their customer service department who told me they could not understand why the manager would do such a thing. Not only do they not have any policies that would support that...Customer service was closed on Sunday. After complaining to everyone all the way up to the corporate level, I never even got so much as a return phone call.

Part Two:
I had problems with a GPS system I bought from Sharper image. They told me to return it to them and they would replace it. I returned it with their shipping label and never received anything from them. A couple of weeks later I called them to follow up. They told me they received an empty box and could not help me any further. Now I'm out another $300 for a Megellan navigation system. This store could burn for all I care. Bankruptcy is too good for them.
If you've got any sense at all you will never set foot on their property. They stink in every sense of the work.
"

"Horrible customer service and slow shipping. I placed an order for a compact fan on 8/06 and it arrived over a week later. The fan was defective so I called to get it replaced. The customer rep said they would send me out another and just to throw away the old one. Two weeks later, I still have not received my new fan. I called in again and a different customer rep said that the fan was on back order and they were sorry they never notified me (Sounded like a load of BS.) The rep said that the item JUST came back in stock (Yeah, ok) and they would send out another right away. Their site never had the item listed on back order. I will never purchase anything from Sharper Image again.

"

"I ordered a refurbished blue-night cd readio, it normally cost 99.99. I payed 14.99 on clearance,and it looks and sounds really great,couldn't be happer."

"My order was delayed without any communication. The order status was forever in a "Processing" state. I was unable to reach the company by phone. I sent two e-mails which went unanswered. I sent a third e-mail asking to cancel the order. That e-mail also went unanswered.

Five days after I placed the order I received an automated e-mail saying my order didn't pass address verification. Five days is way too long. AVS is instantaneous. Something is definitely amiss with this company's online retail system. And five days is shipping gold during the holidays.

I ordered through another company and had to boost shipping to next day because of this lousy service.
"

"Sharper Image and PayPal have a "free shipping" promotion. Unfortunately it isn't always free and you can't tell prior to sealing the deal and making the payment with PayPal. Upon my questions to customer service, I was offered about 1/2 of the shipping charges refunded. For various reasons, unknown before finalizing the order, some items do not qualify for this promotion. Customer service is slow and the order was sent, I was charged and I will have to refuse the order when it arrives to obtain a refund.

-- Thanks for nothing Sharper Image & PayPal -- A failed execution of a promotion that most companies know how to do."

"Absolutely the worst customer service I've experienced on the web.

Ordered a piece of exercise equipment from their web site on 8/31, said expected ship date of 9/6. 9/11 comes and still says "Processing" on their web site. I call on 9/12 and the customer service rep. says it is still processing, will ship in a few days. I tell him to cancel it still, so he puts me on hold and then tells me it's now magically shipped and he cannot refund the price, but that I am suppose to refuse the shipment.

Now, if it shipped, where is my tracking number? What a lie. I suspect that a chargeback will be in order."

"I ordered the Archos av700 which I knew was on b/o and a pair of the shure E2C earphones. I was really surprised I called sharper image up to see how long DVR would be on back order and they told me they came in and the order was in the process of being shipped as we spoke on the phone. I would order from sharper image again with out any problems and would recommend them to anyone looking for a company to order from with peace on mind. well I finally got my stuff and I did not mention that before I placed my order I called customer service and asked if they price match and I was told yes. I asked how do I get the difference I was told after my order was placed print out a copy of the website and as long as it is a legit website the items were not on sale to fax them the printed pages of the items and as long as they were the same exact item I would get the difference. well I was waiting for the difference to be applied back to my credit card for appox $132.00 and did not see anyhing yet and on 7/8/06 I got a letter saying that they cannot price match because there was no physical store to purchased the stuff off the street and it was only a website. Well called up monday morning 7/10/06 and started raising he*l telling them I was never told that I was just told if I found it cheaper on a legit website they would match the price customer service told me there was nothing they can do because the letter was from corporate.I called corporate and got bounced around there and decided to call customer service again.I spoke to a C/S rep that I spoke the on 7/7/06 and she said she was sorry and because the letter was from corporate she cannot override the letter. Well I told them I am called my credit card company and disputing the amount she said the best she can do for me was give me a $50 gift card and I accepted that but when doing business with anybody with price matching make sure you get all the specs before doing anything."

"Very clever scam.

Ordered $250 worth of goods online. Used a $100 off $200 coupon. So far so good. Two out of the three items show up in a few days. Third item is out of stock, but no worries, an email states that i will receive the last item within 30 days. 60 days pass and no third item.
I send in a complaint to their customer service asking for a refund for that item. They respond that because they subtracted the $100 coupon from that item (which cost $100), they owed me nothing since that item's cost was $0.
So in affect, they attracted me to buy stuff with the coupon, but i ended up paying full cost."