"Their online chat was open on a Saturday and they answered my questions quickly. Convenience is key!"
"Super satisfied with most of my purchased at SHEIN! Quality and most description are true to real product. Bought so many dresses and all of them are fit which make me very happy. Love it and worth to buy!"
"it was good experience>it was good experience>it was good experience>it was good experience>it was good experience>"
"Answered all my questions thoroughly and were very respectful "
"I have bought twice in Shein and I'm very satisfy with the products I have received.
Very affordable prices
I did have a small detail but the customer services took care of it right away!
Truly recommended!"
"Very good experience try it and you will fall in love with it"
"Havent received order but so far so good"
"I had few problems with my order.But i got responded quickly and was guided nicely to be refunded.It has great customer service."
"From my experience to Shein, I find that customer service is so good. They always respond within 1 day and provide quite flexible solutions.
If you buy sometimes, you will have experience about size. My size in US is 6, and I often choose M or L. From dress style, you can consider if you want to go up 1 size or not. "
"This website has many cute clothes and jewelry. Not only that they have great customer service just go online and chat with them if you need help also all the reviews and pictures help so much. I love everything and will continue to use this site!!!"
"Simply best clothes+prices."
"Very helpful whenever I have questions on my order. I found a lot of great discounts and nice clothes"
"i asked for help through the online chat regarding the size chart and they were very helpful. I hope the clothes i ordered will all fit me, otherwise i will have to return them and ask for a refund. "
"My first shopping experience with shein was not a very pleasant one. After ordering about $140 au worth of clothes they arrived after about 7-10 days, most were way too small although I am a size 10-12 and ordered all xl to compensate this. After speaking to someone who clearly couldn't communicate in English very well, I got a return address in the u.s (I'm from new Zealand) it cost me $60!!! Ridiculous. As shein said it had to be tracked. Parcel arrived there a week ago and no refund has been given, when I ask when I will be getting one, they say "don't worry" ummmm I just want my money back!!! How hard is it to put it into the card I paid with. So annoyed!"
"Guess why their clothes are cheap???? You got it. Materials are awful, fit is bad. Just throw away your money instead. Took two weeks to receive merchandise also."