"Representations of shipping speed are misleading. If you need to have your order in less than a week, look elsewhere. Representations of fast, 1-5 days, 3-5 days, and 3-10 days are made regarding shipping at different points throughout the site. Contacts with customer service after completing purchase disclosed significant "processing" prior to these shipping time frames being applicable. In my instance, the order did not leave their 3rd-party fulfillment center until 7 days after I placed my order. At this time, the item hasn't been delivered, but is scheduled to arrive 12 calendar days after I ordered. Attempts to cancel my order prior to shipping were not successful and I've been informed that if I want to return the item, I'll need to pay for a 25% restocking fee. Not a great business to work with and the discounted prices don't make up for the added aggravation. "
"Shopped around a lot before deciding to go with this company. The shed I bought was cheaper here even than walmart. I chatted with them first then called in. Both people I spoke to were very helpful in my decision. I would recommend this website and already have to my neighbor who wants a new shed like mine."
"Worst Online buying experience ever!!! Ordered something a week ago, and the same lady called me about 5 times to my cell and my work numbers to "confirm" order asking me for my job company names, my title there etc!!! I'm not financing anything with them, it was paid in full a week ago! After the fifth call I decided to cancel. Would never ever buy from that place again!"
“It is our strict policy to protect our customers to not ship orders to unknown addresses that do not match the billing address on the credit card without verification. We were not able to verify this cardholder or the address the person using the card was trying to ship to. They were trying to ship an expensive item to a unknown area and we had to deny the order since we could not verify it was not fraudulent. We apologize for any inconvenience if this was not fraud, there was just no way for us to verify it.”
"I shopped online everywhere and they had the best price. Great customer service, will recommend to my friends. thanks again"
"RE: Large shed/garage (12x20) transaction.
This has been a horrific experience with this company. I would strongly suggest that you purchase your shed elsewhere. They will take your credit card and charge you, but they do not do their due diligence to make sure they choose a carrier that can deliver the item to your residential location. And once it’s randomly shipped out, they wash their hands of it and believe they have completed the task. It’s now somehow your responsibility.
Reviews are interesting. I read through all of the negative reviews about this company on the internet: this includes their own web site. I was looking for a trend and I found it. Quality customer service is truly based on what they do when there is a issue with an order and not when a simple shipment happens to show up on time. Based on the negative reviews I’ve read, this company consistently fails their clients in resolving these similar shipment/delivery issues. They take zero accountability and immediately try to place fault on the client. Somehow they believe it’s the clients fault on how the shipment was coordinated for delivery. They then threaten the client with ridiculous restocking fees and outrageous extra shipping charges. When the client pushes for them to take responsibility and complete their work, instead of taking care of the issue, they continue to threaten the client with collections agency’s and potentially taking them to court. Based on my experience, and reading the negative reviews, this seems to be a standard practice for this company.
In my case, the delivery never happened to the residential address I placed the order for. I had to manage the 1000lb load, that was stacked on a single 8’ pallet, and delivery it myself; incurring huge added cost and time.
Don’t risk it, purchase your shed somewhere else.
Marc"
“***Anyone reading this complaint should google search Darby Russell Rd Murphys, California 95247 and ask yourself if you would expect a 1000 lbs garage to be delivered there without any issues if you lived on that road or if you think maybe you would ask the company prior to ordering from them. It’s pretty obvious. The road is a curvy, single lane road with low hanging trees obstructing any semi-trailer from entering. This item is only delivered via semi-trailer due to it's very large size.***
Notice this review doesn't state anything about the delivery address. This customer lives in the Indian Hills up multiple curvy, single lane roads with low hanging trees. The customer failed to contact us prior to ordering to inform us of his unique area. At checkout our website Terms instruct the customer to call us prior to ordering if they live in an area with restrictions due to geographic location, inaccessible roads (dirt, gravel, dead ends, single lane, low hanging wires etc.) so we can make sure it is a deliverable area. This customer lives in an undeliverable area and once the freight carrier we hired arrived there they called us and informed us they cannot deliver up there. We then called every freight carrier in the area and none of them could provide service to deliver this garage to the customer's home. In the end we delivered it to a different address chosen by the customer. The customer should have been upfront and honest with us to prevent this situation.
Our staff is available 7 days a week for your convenience and this customer could have easily called us to discuss his special needs prior to ordering to make sure we could help him. The customer did not give us that opportunity. He instead now wants to mislead our future customers into believing we just don't do residential deliveries well. We deliver 100's of storage sheds to 100's of happy customers every week. We've helped over 55,000 customers get quality storage sheds at super low prices since 2006.
The statements being made by this customer are false statements of fact and defamatory with malice intentions of bringing harm to our small family business. Our business acted in good faith while the customer acted in bad faith. Publishing false claims against a company with the sole purpose of damaging them is against defamation laws in the United States.”
"Shed was late had to call to get a tracking number and then did not know where shed was, finally arrived and was told when purchased it would be delivered into yard. They shipping company dropped the two pallets out of the box truck because they wouldn’t fit on lift gate , customer service said oh we won’t go into yard to drop even though I was told they would. I should have went with other company that was only 300 more"
"Outstanding service. Showed fast and was easy to put together."
"It was a great experience as it should be !
Building was delivered quickly and with no broken or missing parts !
Great service !
Would order from these people again ! "
"I saved big time ordering with these guys over the other stores I found. Shipping was quick too. Thanks again!"
"they had the best price i could find online. they shipped it the same day and i couldn't believe it when a 300 pound shed arrived in just 4 days. would definitely recommend."
"I paid $950 for a shed and got a paper plastic door ... not a safe door at all, now trying to return it there is restocking fee and shipping it back is costing me $250+ .. I'm not happy and I really don't recommend the sheds .. 0 quality"
"You DO NOT want to buy your shed from this company. What I received was an absolute piece of junk and a complete rip off. I'd have been better off just using the box it was shipped in as a shed. Thin, cheap, plastic walls, doors, floor and roof. Buy a galvanized steel shed for half the price - you'll be way better off. But above all, whatever you do, don't get it from ShedsForLessDirect.com because if you're not happy (and you won't be) and want to return it, they're going to charge you $170 for the "free" shipping, on top of a 25% restocking fee (even if you haven't used it) and you're going to pay to ship it back. You'll end up with about 25% of what you paid and a very expensive lesson in not buying a shed from these jokers. The best thing you can do right now is close your browser window, get in your car and go to Lowe's or Home Depot. They also delete any poor reviews from their website."
"Sheds for Less handled the product order very quickly and had great follow up concerning shipping and the expected dates of delivery. The only thing they could improve on is putting more precise dating for expected delivery on the invoice copy through the order process. Invoice said shipping within 5 to 10 days and I actually received shipment 24 days following the order placement.
Secondly the manufacturer of the product needs to do a better job of selecting framing lumber and cutting more precise lengths. I had several pieces of framing lumber that were so twisted and bent that I had to replace them for sidewall construction. Four other pieces for the base of the sidewall construction were short in length and also needed replaced. With a unit that requires the installation of glass I would also think that the roof trusses would be better selected for twists. I did however with careful installation get the system square enough to use those that were sent. "
"The good, Sheds for less offered the best price shipped and the shed came undamaged. The bad, sheds for less offered a free tool corral but it was missing from shipment. Update- sheds for less shipped the corral, were really good with communication, and extremely professional. This was a very pleasant online purchase. "
"I ordered a shed on9/29/16. I ended up emailing them on when I should expect the shed, they notified me and said the warehouse never received my order. I was unhappy with the follow up and finally the shed arrived on 10/13/16 way past their promise of 5-10 day ship time."
A rep from ShedsForLessDirect.com, shedsforlessdirect, has responded:
“Hi Mrs. Gosnell,
I'm the owner and I've been personally aware of your order for a $150 garden bench and helping on it since you already did a chargeback with your credit card as well. Please understand that your order is being delivered tomorrow and it had a 1 day delay because of your shipping to a different address had to be verified. You ordered on a Thursday evening and on Friday we contacted you to verify your shipping address to a different location than your billing address. Once our verification process to prevent fraud was completed this order was entered for fulfillment. The fulfillment center is closed on weekends so this processed on Monday morning and shipped out on Tuesday morning. The item is a 51 lbs item so it ships ground, not air and takes about 5 business days. Our website states up to 10 business days for delivery; that is very fast for our industry for our sheds and large outdoor structures. This is scheduled to be delivered tomorrow which is the 8th business day. I'm not sure what the urgency is and why the negativity from you is but please let me know if I can assist you. Posting bad press for my small business and causing disputes with your credit card is really unnecessary and causes my company to look bad online and also costs us chargeback fees. We are available to assist you in chat, phone and emails 7 days a week. I hope you will use our instant customer support to contact us if you need assistance and please consider changing this review once you receive your product. This review serves to hurt my business and we didn't do anything to deserve the negativity.
Thanks for your consideration,
-Travis
Owner”