"Bought several dresses, those that were right are beautiful and look really nice on. Custom made dress with sleeves does not go half-way up arm as 3 inches less than measurement supplied. Have bee emailing since 20th May they seem to ignore the fact that the dress is wrong."

"Ordered a prom dress awful copy of the picture the dress was made far to small was refused full refund offered 12% of the value which was 124.00 pounds such a bad company never use again "

"Emailed prior to ordering and was assured that if the dress was not wanted I was going to be refunded. Dress arrived, terrible quality and workmanship. Basically they refused to refund and insulted me by offering 10% discount off my next order!! Wasted £100 with these cowboys"

"They do not offer refunds even though their site says they do. Terrible customer service dresses don't fit!!! Stay away. "

"I purchased a dress for my daughter for her debs, I paid 27.50 extra for quick delivery. The dress when it arrived (was not within the days they promised...despite their customer service emailing to say it would arrive "soon") was shabby, it was nothing like the picture, I had to pay to get it altered. When I complained, I was asked to send pictures which i did, I asked for a refund they offered a pathetic 25.00....I declined saying I would rather spend time every day telling people what their products and disgraceful customer service were like! "

"We have to do something together, writting reviews is not enough! We have to take our money back, we do not deserve this, anyone has an idea how to sue them, to both Hongkong goverment and UK government? I mean we cannot seat here and crying about 100-200GBP, that a large amount of money, we need to get them back, there are already so many people had to get the scam! We need to stand up for ourselves!
My email: ****@**** contact me so we can sue them!"

"Bought a dress for £140 which did not fit and looked like something that a panto dame would wear and was far too big even though we sent full accurate body measurements. After many e mails they refused a refund but offered to make another dress as a replacement. After many more e mails they then said the other dress would cost me full price. I came away with nothing. Threatening legal action, poor internet reviews did not work. Only advice I can give is stay away. "

"Ordered a prom dress was made incorrectly colours not as advertised on site . I was offered a £9.60 refund on a £100 dress or them to put right their mistake for £80 . Is there anywhere I can report this too a consumer helpline or something . As they are based abroad they obviously get away with basically steeling off people it's a disgrace . Take your money send rubbish goods get away with it ."

"They took more money out of my account that I agreed to pay, they delivered the wrong dresses (full sleeves instead of sleevless), will not accept blame. Initially they asked me to have the dresses fixed locally and they offered a partial refund which turned out to be 8%! I pointed out their website says they will remake the dress if the customer is unhappy and they said they would but would charge an additional "material fee". I pointed out their site says they will waive this fee if it is their mistake. They responded they would offer a £10 refund (less than their first offer!). Absolute nightmare to deal with!Have contacted Trading Standards. Avoid at all costs! It is a shame as the dresses were actually pretty and well made....just not the right dresses!"

"The dress was really poor quality, didn't fit and they refused to refund me. Very poor customer service, I would highly recommend to avoid ordering from the manufacturer of faulty dresses."

"When I received the dress from Shilla,it didn't let me down. The dress was stunning,and fabric was beautiful,and the delivery was fast. I loved the dress very much!!"

"What a beautiful dress!
It is which one I was looking for,the design,the quality.I was satisfied with every details of this dress,now I can't wait my event. Thanks!!!!!"

"Thank you so much Shilla for my prom dress. The Stitching was careful,I offered you my measurements,the dress fits me perfectly.The dress design was same as the photos also it was which I was looking for,the embellishments on the dress were shiny.I love them very much. I went to my prom and got so many complishments,I already recommended your company to my friends.
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