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Product & services pricing
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Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2020-08-08

"always used these people for bilsein since 2002"


Verified
5/5

2020-08-08

Full set discounts are worth it

"I bought a set of 4 bilstein 4600, it was cheaper than eBay."


Verified
5/5

2020-08-07

Easy Peasy

"Lots of options and easy to evaluate. "


1/5

2020-08-07

Good Initial Experience, shipping issue, horrible follow up

"Initial order for front and rear shocks was great. Then parts arrived at shop. They sent the wrong rear shocks. Since the car was already at shop I still got charged for labor. Then I tried to get new parts sent out. I forgot to update the delivery address. I contacted the company to ask them to switch the delivery address while the new parts were in transit and offered to pay the difference. Jay, who I spoke with said he would talk to his supervisor and look to change the delivery address. I asked if they would provide some sort of rebate for the labor charges I incurred. Again he said he would talk to supervisor. Suddenly, immediately after the parts arrived the company stopped responding to my requests and would not answer my calls or messages. I still don’t have the parts. Really shady/bad faith business practices. Would not recommend. "

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Likelihood of customers making future purchases
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Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2020-08-07

Send my shocks

"Order procedure was just fine, very easy"


Verified
5/5

2020-08-07

All the info I needed

"I was able to ensure I'm getting the correct product at an excellent price. The process has been very easy."


Verified
5/5

2020-08-07

CHEAPEST QUALITY AROUND

"$$CANT BEAT THE PRICES$$"


Verified
5/5

2020-08-07

"Fast ordering .First time ordering for this company let's see how fast will be the shipping. "


Verified
5/5

2020-08-06

Goin' wheelin'

"Can't wait to get this stuff to upgrade my Promaster...super excited!!!"


Verified
4/5

2020-08-06

Fix your website!

"Overall, it was possible to place an order, but some links within the website don't work, so that made it difficult and I had to enter the make of the vehicle 3 times to order 3 line items."


Verified
5/5

2020-08-06

Got them ordered

"At this point all I know is the Shock Warehouse had the struts I needed and I was able to order and have them shipped to my house. I can update when they arrive."


Verified
5/5

2020-08-06

Helpful website

"Easy to use prompts to ensure part fits my vehicle."


Verified
5/5

2020-08-06

A SHOCKING Buying Experience..!

"Easy to use website design made finding the shocks I need for my truck. Quick & Easy makes it fast to get done."


Verified
5/5

2020-08-05

Great Support!

"Once I called the help desk, I was confident in placing an order for my Jeep."


Verified
3/5

2020-08-05

Lack of Discount Offered

"Entered HDSUM16 for discount. Was not given."