"Ordered shoes 6 weeks ago (which arrived very promptly). This is then when everything started going downhill.
Had to return the shoes as they were to big - asked for a smaller size to be sent. Fast forward 6 weeks - 3 phone calls and 3 promises later and still no shoes.
Three times been told the same lame excuses (they dont know where the shoes are - they'll have to contact the warehouse, who has to contact Hermes who will then contact Doddle?????? to find out where the shoes are. And then they will call me back..... (that is the infuriating part - no one has bothered to call me back and each time I call it seems that they are not aware of any previous calls.)
Get you act together ........."

"You take a chance of not getting your money back if they send you the wrong shoes or wrong size, as it happened to me, they pretend they never got them back, even though I have proof from the Post Office"