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Verified
1/5

2006-10-27

"I thought i had purchased jeans from this store and they took my check for $165.00 and the jeans never came and they never returned my emaiils or phone calls. What type of comapny is this??"

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Verified
1/5

2006-08-19

"I ordered a wholesale jeans from this company, paid $2700 and never receive anything, email them 100 times or more, never get any reply. The phone is never answered. I hope we can get together and catch this crooks somehow, maybe through TV"

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Likelihood of customers making future purchases
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Ability to determine if a product was in-stock real time
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Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
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Making decisions on their own
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Overall customer service
Customer service making decisions on their own
Customer service resolving problems
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Customer service being trustworthy
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EsB
Verified
1/5

2006-07-13

"DO NOT ORDER FROM THESE FRAUDSTERS!!!!!!!!!!!!!!!I ORDERED VICTORIA BECKHAM ROCK&REPUBLIC JEANS.I GOT FAKE PAIR TOTALLY DIFFERENT FROM PICTURE WHICH I PAID FOR.THEY DIDNT ANSWER MY EMAILS FOR TRACKING NUMBER FOR TEN DAYS THEN THEY DONT ANSWER ME NOW TO GET RETURN AUTHORIZATION NUMBER TO RETURN MY COUNTERFEIT JEANS.THEY ARE NOW CALLED FASHIONGLOW AND THEIR PHONE IS DISCONNECTED!CHECK OUT ALL THE OTHER OVERSEAS CUSTOMERS WHO HAVE BEEN CONNED!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Being easy to reach
Making decisions on their own
Being trustworthy
Resolving problems
Being knowledgeable
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
1/5

2006-06-11

"Attention! This shop is fraud! Please do not order anything!"

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Overall quality of the company
Pricing of products and services
N/A
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
Resolving problems
Being knowledgeable
Being trustworthy
Making decisions on their own
Being easy to reach
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
1/5

2006-05-08

"Hello,

I ordered on the website of shopchic 2 Victoria Beckham jeans-pants. I paid on february the 3th 451 usd. Untill today i did not receive the merchandise, i have sent i think 10-12 mails concerning my order. I have had 1 reply on february the 21st with the message that my order had shipped out.... After this email i waited 3 weeks before i sent another email. And i did not get an answer yet untill today. The 2 jeans-pants have still not been delivered. I hope there is something that can be done about that!!

Natalie Reynens
****@****
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
Making decisions on their own
Being knowledgeable
Being easy to reach
Resolving problems
Being trustworthy
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2006-04-18

"BE CAREFUL WITH THIS SHOP AND FASHIONGLOW THE JEANS ARE NOT 100 BUT 1000% FAKES THE JEANS COMES FROM CHINA
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Making decisions on their own
Being easy to reach
Being trustworthy
Resolving problems
Being knowledgeable
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use