"I found the item i needed on Action Direct. The order process was simple and easy. Then i received a receipt but no tracking number. I sent an email requesting tracking number or estimated time of arrival, i have not heard back. I have also, still not received my item."
"Placed order and received an email receipt. After that I received nothing. I had to call to see when it would ship and get a tracking number. First call, I was told I reached the wrong department and they transferred the call which went unanswered. Called back the same number I got from their website and got a nice person that said, "Oh that already shipped". They had to email me the tracking number after I had to tell them my email address again...... "
"Great product and fast shipping "
"The prices were right, the shipping was reasonable. Looking forward to ordering again. "
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you had a great experience with our service and found our prices and shipping reasonable. We can't wait to serve you again on your next order—exciting times ahead!”
"I placed an order on the 27th of sept and it has been 5 full business days still shows awaiting shipment. I sent a message to Action in the customer portal 2 days ago and no answer. Called the phone number 4 times to talk to sales, shipping, customer service and nobody answers the phone! Not sure if I will ever get my garage door seals. "
"Aa an engineer and I am at a lost to understand how a company can ship such an unusable product. My assessment is this trim was coiled for packaging soon after production while the plastic was malleable. However the plastic is so brittle that it cannot return to a flat state. After a week of weighting flat the material still returned to a tightly coiled position. Even worse, with two installers holding the material flat it was an enormous challenge to install. With an archway opening the material would crack at each nail hole. A complete waste of time and money."
"Fast shipping, accurate order, quality product."
“Thank you so much for your fantastic review! We're thrilled to hear that you loved the custom length garage bottom seal and that everything from the shipping to the quality met your expectations!”
"I was surprised to receive my purchased items so quickly, and very pleased with the product."
“Thank you so much for your amazing review! We're thrilled to hear that your items arrived quickly and that you're pleased with the product. It means a lot to us to know we're meeting your expectations. We appreciate your support and look forward to serving you again soon!”
"I purchased the rubber replacement seal with the L-rubber frame. It was quick to install and the seal is tight. Measuring and cutting the materials easy. I’ve wanted to replace my worn-out seal for years. It feels good to check this one off of the to-do list"
“Thank you so much for your fantastic review! We're thrilled to hear that you found the installation quick and easy and that the seal is working great for you. We appreciate your support!”
A rep from Action Direct, NorthShoreCP, has responded:
“Wow, thank you so much for your awesome review! We’re thrilled to hear that you’re happy with your purchase and that our shipping met your expectations. Your support means the world to us, and we can’t wait to serve you again!”