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Product & services pricing
3.40/5
Chance of future purchase:
3.82/5
Shipping & packaging:
0.00/5
Customer service:
3.75/5
Return/Replacement policy:
0.00/5

Verified
4/5

2022-10-30

n/a

"I hsvr no basis to judge unti. I havr received the order"


Rep reply posted 2022-11-01
A rep from Shop Ostomy Supplies, HPFYCustomerCare, has responded:

“Hello,

Thank you for taking the time to share your valuable feedback.

At HPFY, customer satisfaction is of utmost importance, and we hope to meet your expectations.

We hope you will continue to trust us for all your health and wellness product needs.

Thank you again,
Team HPFY


Verified
5/5

2022-10-24

Very pleased

"I have always been pleased with my orders and quick delivery"


Verified
5/5

2022-10-24

You need it they got it!

"What a life saver! My husband goes through so many pouches per day, $100 per box from our regular insurance-approved site, and only $47 after rewards on here! Thank you for making this trying time a little easier!!!"


Verified
4/5

2022-10-23

Nice, but glitchy

"The site is relatively quick and easy to use, but quite frequently it glitches in the cart. Changing amounts in a cart won't stick sometimes, and sometimes it won't let me see my reorder screen until I log out and back in again."


Verified
3/5

2022-10-23

High Priced

"High priced and then they add shipping cost. "

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Rep reply posted 2022-10-26
A rep from Shop Ostomy Supplies, HPFYCustomerCare, has responded:

“Hello,

At Health Products for You, compassion and empathy for our customers is a core value. We are a conscientious company that is trying hard to fulfil our customers’ needs for medical supplies through every possible avenue in these times of extreme demand and supply challenges. As you may know, we are in period of unprecedented times and certain products are in high demand everywhere.

Hike in prices is only because either our procurement price is changing or we are paying more than we ever had to for shipping these products to our customers as well as sustain our cost of operations. We have tried our best to keep most product price changes within 5%-10% of our old prices, but it may fluctuate for certain products.

We are committed to continuing operations as far as possible to ensure our customers still get the necessary products they need for their health and wellness. Thank You,

Thank you again,
Team HPFY




Verified
5/5

2022-10-12

QUICK, EASY, AND FAIR PRICES

"IT IS ALWAYS EASY AND FAST TO ORDER WITH SHOPOSTOMYSUPPLIES.COM. I DON'T BOTHER SHOPPING ANYWHERE ELSE."


Rep reply posted 2022-10-13
A rep from Shop Ostomy Supplies, HPFYCustomerCare, has responded:

“Hello,

Thank you for taking the time to share your valuable feedback.

At HPFY, customer satisfaction is of utmost importance and we are happy to have met your expectations. We hope that you will continue to place your trust in us for all your health and wellness product needs.

Thank you again,
Team HPFY


Verified
5/5

2022-10-10

Great service

"Great products and quick shipping"

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Rep reply posted 2022-10-13
A rep from Shop Ostomy Supplies, HPFYCustomerCare, has responded:

“Hello,

Thank you for taking the time to share your valuable feedback.

At HPFY, customer satisfaction is of utmost importance and we are happy to have met your expectations. We hope that you will continue to place your trust in us for all your health and wellness product needs.

Thank you again,
Team HPFY


Verified
2/5

2022-10-09

Your website drives me crazy

"It is frustrating to deal with a website that won't complete an order. Tried 3 times, and this is my fourth or fifth month dealing with it. "


Rep reply posted 2022-10-10
A rep from Shop Ostomy Supplies, HPFYCustomerCare, has responded:

“Hello,
We apologize for any inconvenience you experienced while placing your order.

We constantly strive to make our customer’s shopping experience as smooth and hassle-free as possible. Feedback like yours helps us improve our processes, so thank you for taking the time.

If you have any questions or if we can be of any further assistance, please feel free to contact us by calling us at 866-316-0162. At HPFY, customer satisfaction is of utmost importance. We hope that you will continue to place your trust in us for all of your health and wellness product needs.

Thank you again,
Team HPFY”


Verified
3/5

2022-09-27

Quick service is faltering

"I usually get prompt service though a little more costly. Promptness isn't so prompt anymore "

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Rep reply posted 2022-09-28
A rep from Shop Ostomy Supplies, HPFYCustomerCare, has responded:

“Hello,

At Health Products for You, compassion and empathy for our customers is a core value. We are a conscientious company that is trying hard to fulfil our customers’ needs for medical supplies through every possible avenue in these times of extreme demand and supply challenges. As you may know, we are in period of unprecedented times and certain products are in high demand everywhere. Hike in prices is only because either our procurement price is changing or we are paying more than we ever had to for shipping these products to our customers as well as sustain our cost of operations.

We have tried our best to keep most product price changes within 5%-10% of our old prices, but it may fluctuate for certain products. We are committed to continuing operations as far as possible to ensure our customers still get the necessary products they need for their health and wellness.

Thank You,
Team HPFY”


Verified
5/5

2022-09-26

Products are good, Need little more discount too.

"Customer Service and products are very good, we are regular consumer so please make more discount will help us as Senior over 65 "

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Rep reply posted 2022-10-05
A rep from Shop Ostomy Supplies, HPFYCustomerCare, has responded:

“Hello,

Thank you for taking the time to share your valuable feedback.

We run different promotions every few weeks and there are a mix of coupon codes to offer. Some are available on the first purchase while others get accumulated as rewards for future purchases.

If you have any questions or if we can be of any further assistance, please feel free to contact us by calling us at 866-316-0162.

At HPFY, customer satisfaction is of utmost importance. We hope that you will continue to place your trust in us for all of your health and wellness product needs.

Thank you again,

Team HPFY”


Verified
5/5

2022-09-22

New pro

"I use paste glad to find new ones"

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Rep reply posted 2022-10-05
A rep from Shop Ostomy Supplies, HPFYCustomerCare, has responded:

“Hello,

Thank you for taking the time to share your valuable feedback.
At HPFY, customer satisfaction is of utmost importance and we are happy to have met your expectations. We hope that you will continue to place your trust in us for all your health and wellness product needs.

Thank you again,
Team HPFY


Verified
5/5

2022-09-20

Best size

"I’m glad I found these specific bags. They have worked the best for me and it’s not too expensive. "

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Verified
5/5

2022-09-19

Best in Service

"Never have had an issue with this company. Always arrives in a time ely manner. This is my go to store! "

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Verified
5/5

2022-09-17

"Great experience ordering from your website."

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Verified
5/5

2022-09-15

Fast

"the express reorder is perfect. I can reorder supplies in minutes"