"Don't wast your time or money on this site.
I placed an order on Dec 30, 2014 and thank God for PayPal retrieving my money back on March 20,2015.
After live chat on there site twice, telling me weeks after my purchase the reason i don't have what i paid for was it was backordered, even tho it said in stock when i purchased. By my third attempt to contact them no one would answer the message i left on there site. No one EVER answered there phone over a nearly 2 week period i called "during normal business hours". I finally contacted PayPal to look into this, shopepal wouldn't even get back to them. After seeing all the same reviews with the same reasons, I decided i also needed to help others to know theses people are NOT TO BE TRUSTED !!!"
"Do not bother. I ordered a EPIRB and after I received the receipt I never heard back. Nothing worked, emails phone call. No reply. Not sure they are in business anymore. I had to file a claim with paypal to get my money back."
"Klaus could not fulfill my order but never notified me. When I contacted him he said they did not have my item in the color I ordered but could get it in another color. I was not interested and he said he would refund my CC. Never did. I filed complaint with CC company. Now CC company calls me and says shopepal is requesting funds and that they have "proof" my order was delivered. Cant wait to see what fabricated document they come up with to show delivery. Terrible vendor. STAY CLEAR."
"Please stay away from these crooks. Took my money thank God I used Paypal. I have not received anything since the day of my order. They will not answer emails and if you are lucky enough to get a recording on their phone they will not return your call. PLEASE STAY AWAY.............."
"Ordered a Transducer for my Fishfinder on Jan 12th. Waited 2 weeks and called them . They said it was shipped on Jan 25 and would be there by end of week. It is now feb 4th and no delivery. If you call it claims they are not open and goes to voice message. I believe I have been ripped off. Terrible service"
"This is the worst vendor that I have purchased a item online from. I have been getting the run around from Klaus since I requested a tracking number 4 weeks ago. I never received my item or a refund. I was forced to file a claim with Pay Pal
I wish I read the reviews before I placed my order. "
"Placed my order and immediately received an email order confirmation number. I sent them an email the next day asking them to provide me with a tracking number if available. On 1/6/2015 after I requested that my order be cancelled and my money refunded, they told my that some of my items were out of stock but they had located them "in another warehouse", and would be shipping them out on 1/8/2015. On 1/12/2015 I received a shipment that I had been told would be my complete order, but found that they only shipped a partial of my order. I email them again on 1/13/2015 to find out where the rest of my merchandise was and was told that the rest of my items, the most expensive items were still not available. On 1/16/2015 I contacted another online marine electronics merchant to inquire about the availability of the items not shipped with my order and they informed me that those items were indeed in stock and available from their shared national distributor. I finally lost my patience with ShopePal on 1/19/2015 and disputed the amount of my remaining order with my credit card company. I placed my new order today with a reputable online retailer and I have my tracking numbers already! Total waste of time trying to deal with ShopePal / ePal Marine!!!"
"Wish I read these reviews first. Ordered 8' Shakespere antenna Dec 27 as a 3 day delivery. Never received a tracking number and called on Jan 2 to see where my order was but no answer. Left message to cancel. Contacted them Jan 6 but they sent out notice they finally shipped on Jan 5 not 3 day service. I tried to cancel as I left for Mexico Jan 5 and needed the antenna for my boat in Mexico.
When speaking to customer service (Kraus) he basically said it was my problem that I should of called them before I ordered that they closed for the holidays. That they do not read their emails or listen to their messages on their machine. Nothing on their website stated this or I would of ordered through another company.
I told him this was no way to run a business and I would report them. Looks like others did too,"
"ordered GPS fish finder, marine radio and repair manual (485.00 US funds) Novemeber 23rd, 2014. Did not receive tracking information after 3 weeks and contacted company. Was given tracking information that, after 4 days was found to be FAKE. threatened to take actions if valid tracking information was not provided and email bounced back and since have not gone through. Contacted PayPal which investigated my complaint and found in my favour and refunded my money. DO NOT ORDER FROM THIS SITE! "
"ordered a lowrance hds 10 gen 2 fishfinder on oct 26, 2014 through paypal. I waited a few weeks before i finally got a tracking number and when i called the shipping company they said it was not one of their numbers. I complained and was told they would ship through another company and gave me another tracking number. I waited a few days and called that company and they said they never recieved anything to ship through Epal Marine. I complained and threatned to call the BBB and the local police in their town. Got a quick response and they said that it must have been lost and would pay to ship through USPS and gave me a third tracking number. That was shipped on NOV 20 and to date I have not recieved anything or any updated tracking info. Its now DEC 11. DO NOT BUY FROM THIS COMPANY!!!"
"Terrible service. Claimed shipped but didn't offer tracking number. Finally got tracking number but the tracking number was not for my shipment! After three weeks product never showed so cancelled transaction with my credit card. Do not buy from here!"
"I didn't think a website could exist this long with such poor service. Ordered 10/11, inquired 10/18, claimed shipped 10/14, Really shipped 10/22, arrived 10/27.
You can't lie to your customers. We will know when you actually ship, and now I know you will lie to me. Won't be back.
They did respond to chat with an offline return e-mail. But keep it short."
"Remanufactured item was ordered 7/8/2014. Called ShopePal on 7/17 since no notice of shipment sent. Customer service says was out of stock when ordered, but would be shipped tomorrow! Iill be suprised if that happens.Would be nice if one was notified of the "out of stock" scenario!"
"Horrible customer service. Actually, it just doesn't exits. I have tried calling, chatting, anything I could think of. No response and no way to get ahold of anyone, Just recordings. This sucks"
"I ordered an expensive marine navigation bulb, it turned out to be defective. Shopepal is an authorized reseller of the manufacturer's products so resolution was prompt, Shopepal was highly responsive, and upon receipt of the new bulb I expect to be happy with the outcome. Everything about this outfit was real and positive. I send reviews when I have had a problem because problem resolution is the best measure of customer service."