"I received a quote IN WRITING for a product which was good for 15 days. I called back on Day 12 or 13 and wanted to by the product. They said that their prices have changed (increased of course!) as it's a different month. I was stoned! What the hell! I had extremely difficult time to have them honor the price that they offered and confirmed in writing and was not yet expired! I had to talk to Managers and have a tough conversation, why, why, Goodness! Unbelievable and ridiculous! No respectful company does this to their customers, period! This place cannot be ''choice'' for shoppers, you simply can't trust them what they tell you. "

"If you go to their website, you will see great reviews. I tried to post my review but it was obviously rejected.

I ordered the Inferno steak broiler almost two months ago. The item I received was missing parts and covered in fingerprints - obviously a returned item. I have been trying for the past two months to get the missing parts from them but to no avail. I have had differing responses from them: One saying they no longer manufacture the item with these parts and one saying they will send it. Still nothing.

I had thought I had ordered from BBQGuys.com who I have had luck with in the past. Obviously they are now owned by this organization that is not as customer friendly.

While I love the Inferno, I will not order from this organization again.

"

"DO NOT BUY FROM THIS PLACE!!!!!!"

"Placed an order. Charge is pending on CC. Received an email saying they need to verify who I am. They wanted birth date and other items to check public records before shipping a product they have already charged on my CC. What is better is they were on the phone with me and my CC company (calling me back to verify data) who I was. Still refused to release product unless you answer personal questions and give them your birth date. I believe this company is a scam and is getting personal data and reselling it under the pretense of selling you a product. I would suggest all avoid this company."

"Ashley Avery and Ragan Mays both dropped the ball big time on our order. Avoid this business at all costs as they are absolutely incompetent beyond comprehension. "

"I have had a terrible experience with Shoppers Choice. Their white-glove delivery partners are inept. I waited 2 additional weeks for the grill to be delivered and set up because I ordered the "white-glove" service. The day it was scheduled the delivery (between 2-6pm) their tech was a no-call no-show. I called several times at the end of the delivery window. Every CS rep I talked to was nice but either didn't return promised calls or were not able to help resolve the issue. I still wouldn't have any information about their failure to deliver if I hadn't called them. I am considering returning the item just because of the terrible experience with delivery and setup. If I could give them fewer stars, I would."

"Recd a Meco BBQ... it was obvious this product was not brand new. The boxes were severely worn, repackaged & retapped countless times. Many customers returned due to inferior quality. Sent back day after receiving the pile of junk. Wanted ~$40 to send back. Thankfully if thet refuse to reimburse 100% then PayPal will. This company has absolutely zero scruples. More satisfaction talking to the wall. "

"at best this collection of websites is incompetent, at worst they are fraudulent. I tried to purchase a Memphis Grill from these people and after two weeks i have been unable to get accurate information or get a refund. They spent a week after charging my credit card unwilling to send me any confirmation of the order and only shipped it 2 days after I asked to cancel in frustration. Then after setting a delivery appointment and keeping me at home all day, i was told that they lost my item. It has been 18 days and still no refund. Do yourself a favor and look elsewhere."

"My house flooded and they helped get my outdoor kitchen back in order with ease very compassionate."

"I purchased over $3000 worth of items from BBQ guys for an outdoor kitchen I was going to have built. All the items arrived on one pallet wrapped together in plastic. I had the delivery guys put it in the garage where the items were left until the contractor was ready to assemble the bbq area. When the time came, they opened the items and turns out the double trash can door I bought was extremely damaged. Both walls of the drawer were caved in and looked un-reparable. No big deal I will call BBQguys up and explain the situation and get a new one. Turns out you only have 48 hours to inspect your delivered products for damage and they informed me they would not be replacing my damaged product. I explained to them most of their customers most likely wouldn't be assembly their BBQ themselves and probably have a contractor doing this. A 48 hr window on delivery to when the construction begins on when something like this being noticed is absurd. They again said there was nothing that could be done, but luckily they offered a discount on the item if I ordered a new one! What a complete joke of a company. If you delivery me damaged goods you should have to replace or repair it! I have no respect for a company that treats its customers like this. The item that needed to be replaced was not even a big ticket item, it was a trash can drawer! I hope everyone avoids this company, as this type of service should not be rewarded."

"Waited and waited still not shipped. Tried to cancel order before shipped and was told no problem. Then told oh it's shipped after all so we are going to charge you shipping. "

"I bought a Primo Jr. Grill through BBQ Guys that was represented by ShopperChoice.com. That was 4 years ago. The table I bought for the Primo was sold by BBQ Guys as a vendor for Primo Grills. It was made of Teak, or so they claim. It was oiled with teak oil but isn't made of teak at all. Numerous attempts were made to resolve this by me with Primo Grills. They offered to sell me another teak table at cost (450.00) but when you consider I had already paid 250.00 for a piece of Burmese Teak to mill and replace the parts of the original teak table that were rotting that just didn't make any sense. ShoppersChoice stepped in and reimbursed me for the 250.00 I had already spent on the Burmese Teak while Primo Grills did absolutely nothing. Love their cookers as they are still made in the USA. Please consider buying a table for a Primo Grill somewhere else. They are not "Teak" as advertised. Teak doesn't rot like the one they sold me. I know I'll eventually have to replace more and more of this table as it continues to rot and then eventually replace the table itself. It just won't be through Primo Grills. Thanks ShoppersChoice for doing the right thing. You get customer service. Primo Grills gets an F for having failed me miserably!"

"Purchased a Napoleon Prestige 500 Natural Gas Grill and a Napoleon St. Tropez Fire Table. Randy was VERY helpful, answered my endless questions and made sure I was satisfied with the decision to purchase. He fully informed me of all ordering, delivery and return processes. Product arrived on time and in perfect condition. I was reluctant to purchase a item over the internet for freight delivery but the experience was excellent. Very happy and will return to bbqguys for any outdoor needs. Thanks Randy!"

"I bought a gas heater that does not work. Tried everything possible. Called our plumber, called gas co. to find the pressure of the gas in the lines still does not work. Shoppers Choice only asked me questions and tried to tell me what to do but refused to send someone to check the heater. They connected me to the distributer - AEI Corp., who told me that they have this problem often and I have to clear the pilot which must be plugged. I am not a plumber and do not know how to clear the pilot. Also they are not sure if this is the problem. They told me to hire an independent contractor to come and fix the problem. why is this my cost????
I was told that they will not refund me the money and this is their policy.
I am stuck with a heater that cost $700 and not working."

"Shipping is free one way but you will pay for shipping both ways if you have to return the product. Understandable as it can get very pricey shipping bulky items back and forth to indecisive shoppers for free, but the claim of 45 day no hassle returns is misleading. We misjudged our cushion size and bought a different and larger set from this company after we realized the first set didn't fit our frames. Sincerely hope these work out as the return shipping charge was equal to a third of the cost of the first set.
I don't like costing online retailers by returning things unnecessarily as this will just make products more expensive in the long run but I felt that the phrase 'no hassle returns' was deceptive because a hefty return shipping charge to me is a hassle.
When they say 'No Hassle' they should at least include the fact that you will be responsible for shipping both ways under the claim. This info is available if you look for it in the small print but when you are shopping you tend to see the big banners like "Free Shipping" and "No Hassle Return Policy" so be warned and choose carefully as a mistake will cost you.
This is not a discount store either. The products we have seen so far were of high quality but certainly not inexpensive. "