"ShoppersChoice has been very customer service friendly and is keeping me posted as regards to my order, in particular, Elizabeth.
I have not received the product yet but I feel confident that they will be great."

"I ordered gas logs, staff helped me with measuring the dimensions of my fire place and explained all of my options of which gas log set would work best for my needs. Logs should arrive very soon.
Thanks again for your assistance. I will definitely purchase from ShoppersChoice.com in the future."

"The best part was no call director when I dialed the toll free #.
Nita was helpful. The site was easy to use. I was looking for a part to a 42 year old grille. Came pretty close."

"Great customer service. Very easy to work with!"

"I was pleased with the customer service performance received from Shoppers Choice with the exception of the fact that the original order that I placed was shipped and apparently broken in transit, once I reached out to Shoppers Choice they did stay on top of keeping me informed of the exchange for new merchandise. It took longer to get the exchange than it did to get the original order and for that I was somewhat displeased. Overall I would say I am neutral as to if I would order through them or not. I will say that my customer service rep was outstanding in keeping me updated and staying on top of doing what she could do to try and get the order expedited. "

"I received my item and it was the wrong size. When I called customer service the young man I spoke to was very apologetic and helpful. Then I received a call from Kimberly today stating she spoke w/the warehouse & the correct item will be shipped out & I should have it in time for the day I needed it "

"Blues Marshall was a great help for my return. He took the time to help me find the part that I needed at another supplier when ShoppersChoice did not have what I needed. He is the reason that I will show at Shoppers Choice in the future."

"Talked to Nita twice. First time was to get technical information and she came through fantastically. One of my questions was a first for her, she did not know the answer, but checked it out while I waited and not only got the answer but had the technical explanation for why the answer was what it was. Excellent help.
The second time was to order a set of logs. She remembered me from the previous call and knew what I wanted in terms of size, controls, and burner type. Nita really has her act together and represents the company well."

"I had a couple of small issues with my fireplace logs but, nothing that wasn't taken care of immediately by the fine staff at Shoppers Choice. Brandi handled my issue in a very competent manor. I would recommend this vendor to others."

"very good service jerry schuetz"

"Caroline was very helpful getting my shipping problem resolved, thanks."

"Katie was my Resolution Specialist and she was both responsive and very helpful."

"The phone customer service agent Nita was very personal and efficient. I have not received my order yet so I can't rate the company yet"

"SALES REP WAS EXTREMELY HELPFULL AND KIND"

"Shoppers Choice.com has quality items, and awesome customer service."