"This has to be the best customer service I've ever recieved from an on-line retailer. I recieved a defective heatsink, I emailed Gary and got a fast reply. He was extremely helpful to fix the problem. He actually sent out a new one before I even shipped it back, and paid for shipping bothways for the new one and my return. I cant even say how fair this store is to their customers. Great prices, fair shipping, easy checkout. I have no problem telling my friends about this place, you cant go wrong here.
Thanks again Gary, Tommy U."

"This is my first time dealing with Sidewinder Computer Systems. Great communication and fast delivery of my order. I would and hope to deal with Sidewinder again. ; )"

"Thanks Gary top products at lowest prices and service second to none. Both my orders arrived in perfect condition in Australia. I have no hesitation in doing business with Sidewinder again."

"Sidewinder just rocks. They had a very very minor delay to ship out my order and they upgraded my shipping to next day air. Just WOW!!. I am just happy to find a store(after newegg) that I can buy stuff from without any second thoughts."

" Very quick shipping, everything enclosed, and good prices. What more could I ask for.

Will buy from here again anytime!"

"So many time shopping with sidewinder, never made me disappointed. Absolutely brillient service."

"Some of sidewinders prices are the lowest I could find on liquid cooling components. They have excellent customer service. I had a question and decided to call in. The phone was answered by the second ring and the advice I was given was very helpful. I will use sidewinder from now on and I highly recommend them."

"The prices where great! Shipping was fast! I had a few questions called the number they where able to help me make sure i got all the right connectors and everything worked great.
I will order from them again and again. "

"Ordered some stuff for watercooling in may,25.
i live in Russia, so my box arrived in Russia in june, 1. After 3 days it was in custom. And today i take it. All is good, all ordered stuff is ok and exactly i want. Very good prices, very fast delivery (for me), good service.
I'll continue to buy stuff here =)

sorry for my english =)"

"fast shipping and great prices"

"This is the best place to shop for watercooling parts!.
I've ordered on 30 May and recieved my package on the 3rd of June, and I live on the other side of the globe,shipping is lightning fast and cheap.

"

"A pre-postscript here.

Gary noticed my original post (included below) and emailed me immediately to try to sort things out.

It sounds like the USPS has been dropping a lot of balls lately, and even now - a week after I received my package - the status online has not changed from "Processing..." But it sounds as though the hardworking folks at Sidewinder did their job just fine.

Further, when it actually ended up taking six days before my package arrived, Gary graciously offered to refund the shipping charges.

You can't fault these folks for not being attentive to customers' concerns, even when the customer doesn't techincally have a leg to stand on.

Thanks a bunch,
R

----
Wow - to judge by the other reviews, I'm an aberration. And I'm not angry, only inconvenienced.

I ordered on Tuesday, hoping to be able to work on my rig that weekend. Alas, it was not to be.

I realize that Priority Mail isn't Guaranteed to be delivered w/in 2-3 days, but I surely wasn't expecting it to take 2-3 days just to hit the mail truck.

It really shouldn't take 5 days to get an order from Indiana to Michigan.

Rob"

"I ordered a VGA cooler Monday night, it's now Wednesday and I already have it and all I paid for is UPS Ground shipping. I'm in a neighboring state, which helps, but still, I was impressed that it was shipped out so soon. Most major online retailers take 2 days or more to ship your order. My order came packaged well and in perfect condition, and with the fast shipping speed, I'd definitely order from them again."

"I know Sidewinder has a good reputation but of the 5 vendors that I ordered parts from for my build they were the slowest. I will take my business elsewhere in the future"

"I placed a second order from Sidewinder. The last order was placed on a Tuesday & arrived by that Friday. Both times Sidewinder gave me fantastic service. I received the correct items & the parts were carefully packed. I could not ask for better service."