"For some reason they ship via UPS in the states and it changes to Canada Post when it crosses the border. It took 3 weeks to get an estimated delivery date. Now that Canada Post is on strike I don't know when I'll get my order. I contacted them and asked about new orders. UPS will hold new orders until the strike is over. If the strike goes on for months, your order will be held for months. What a joke!"
"I am a terminal cancer patient with bad foot swelling, so I ordered 2 pairs of shoes that were advertised as perfect for this issue because they could adapt to a full size difference or more. The only thing they got right was the colour pink! Both types of shoes they sent were tight slip-ons --useless? And they took many weeks to arrive. I feel like I've been scammed!"
"I buy their overpriced items for several friends who in fact do benefit from what is called “ adaptive” clothing. Anything that might help, right? But dealing with Silverts can be a challenge.
This time, somehow the address was altered. I don’t mean a number or 2, even the street was changed. Anyway, I suppose those things can happen. But from there everything else went south. Wrong tracking number. No help from CS. Email saying it was delivered when it wasn’t. Can’t find the order. Oh, yeah, more.
If you use this company you may want to track very very carefully to ensure arrival.
I expect there are probably others out there like myself who are buying for someone else."
"Terrible return policy. You have to pay for the return label plus they do not credit the original shipping charges, which customer service person did not make clear. You end up losing $20 on any returned item, which in this case was for an 80 year old. Customer service agent was of no help. "
"Great company! I found these slippers on line for my dad. Not sure what they would be like we also got some runners . My dad has gout, arthritis and now a hammer toe ……. He hasn’t been able to find comfortable footwear for years . I am so glad we ordered these slippers and shoes!! He can walk around with out pain for the first time in years .
Thank goodness for that
I ordered on the 21/01/23 and received at his door 25/01/23 amazing service "
"Package was returned to sender by postal service without my consent. I was charged and have not been able to contact anyone at all to get package resent. No one answers the phone. Worst absolute worst service. "
"If I could leave a review with 0 stars I would - it's what this company deserves!
I paid $29.95 for RUSH delivery.
5 days later the order has not even been shipped.
VERY ignorant customer service rep on the phone, just kept repeating it would be delivered in 3-6 days. Over and over and over.
Would not even acknowledge it hadn't even been shipped yet, after 5 days.
Just kept repeating, like a robot.
It was fascicle and disrespectful.
Chat reps are no better.
I will never shop there again."
"i am disabled I only get $900. month I needed shoes, I ordered from them. The shoes did not fit but before I could return them I had a stroke now it is over their 30 days and they won't take them back. I paid $75 for them and wasted my money when I don't get much anyway. I feel like they have stolen from me. Warning to all DO NOT ORDER FROM HERE."
"An earlier order never arrived to my home by FedEx. Even though it was recorded as delivered.
"
"Fabric content is very important to my choice of a garment. Comfort, durability and washability are all things to consider for the comfort of a garment. It would be appreciated to have garments with a higher percentage of Cotton. Listing a product as "Cotton", but then showing content as Polyester/Cotton, is not exactly a "Cotton" garment."
"Good descriptions, great past experiences"
"It was easy but would recommend that the security code be non visual when entering it."
"It was easy to find a great and useful gift for my 81 year old aunt with dementia, who is cared for at home! This is my second order for gowns and they are lovely and really durable and comfy. A blessing to my sweet auntie and her caregivers."
"I found the website easy to use and the products met the needs of our mother. I am hopeful the quality will be good so we can continue to use this as a resource. "
"The descriptions and pictures and videos helped me know exactly what each item is. "