"From the description of the engineered flooring the wood veneer should have been 2 mm thick, but in reality is looked to be about 0.2 mm or less so be sure to order samples before purchasing. I ordered the floor anyway because I liked the color and the low price.

The finish of the flooring was not consistent. It didn't look bad, but when you see a reflection in the boards some are smooth and some look more like an orange rind, some are half and half and some look like a tool was dragged along the finish before it could dry. Some boards had a damaged veneer and then random pieces were glued on and finished. Some of those repairs look like character, some just look like trash. Other boards had random divots in them, like part of the plywood underneath the veneer was missing. Also, many of the boards also had damaged corners, and always the same corner meaning it was tough to distribute those boards around the room. However by giving up on the finish being perfect and by being creative with damaged/defective boards I was able to complete my floors without too much waste.

Then we had a pipe break. The thin veneer rippled and can't be sanded. Lesson learned. I've been trying to find some boards to replace the water-damaged ones but Simplefloors makes their own product and has stopped producing the board that I bought and makes nothing similar. However, getting that information took 4 attempts including 2 infuriating chat sessions with what I imagine was a cat with ADD."

"What a joke! Do not do business with this online retailer. Here's our experience:

After shopping the SimpleFloors.com online catalogue, we visited their store in Portland to place our order.

Later that day, they called to inform us that they had charged us the wrong amount per square foot, and added $100 onto our charge.

The next day, they called to tell us they had misquoted the number of square feet per case. The result, another $60 addition to our invoice.

A few days later they called to inform us that the flooring color online and in the store was discontinued and that we would have to choose a different color - another trip to the store.

Two weeks later (2/26), the flooring has arrived from their central warehouse. This time they called to inform us that the shipment mistakenly included two cases of the original color ordered and four of the second substitute color we chose. They also said that the warehouse inventory system was down so that they could not tell if the right color was in stock. If it wasn't, it could take a long time to get the flooring.

It's hard to believe this company can even do business. I would strongly caution against doing business with them."

"We purchased 1,100 ft² worth of horizontal carbonized bamboo floors from SimpleFloors.com (AKA www.floorfactory.us). The sales service was helpful, and delivery was prompt. However, the flooring was poorly packed, and one of the pallets broke during transit; several boxes of flooring were broken open, and several more were damaged.

We tried to get SimpleFloors to send us replacement flooring; over the course of two months we called seven times, and emailed the company four times. We received no response to the emails, and every time we called we were told that somebody would call us back and resolve the situation. Everybody we spoke with was very polite, and sounded helpful, and yet we never received a return phonecall, and never received replacement flooring. In the end, we resorted to purchasing flooring from another company to make up for the flooring that was damaged in transit, at our cost.

We would not recommend SimpleFloors. Our experience was terrible, and ended up costing us hundreds of dollars for their shipping mistake."