"Sold me defective tires . White walls were stained and nothing took it off. Tires were obviously 2nds "

"Promised refund on wrong size tires 30 days latter cant get anyone to respond to order 3736390. Awful customer service. Terrible"

"I researched tires for hours, several days before picking my top choices--one of them SimpleTire.com. The deciding factor for me was the amount of rebate I would receive. The manufacture advertised "you may be eligible for up to a $100 rebate.
I called Customer Service and stated [paraphrasing] "the language concerning the rebate is ambiguous, I would like to know what I $ am am eligible for", I thought the CS rep said, "yes, $100". Happy to hear I purchased the tires.
When I recieved the email stating the tires were at the shop for installation it included the link for the rebate. When I went to the mfg site to complete the rebate I was disappointed to find that I was not eligible for $100, but only a $60.
I called SimpleTire again and spoke to a different CS rep (which, by the way was helpful and a pleasure to talk with during the wait time it took for her supervisor to review the recorded conversation that I had had a few days earlier with the first CS rep.).
SimpleTire stated that what the first CS rep had told me was that I was eligible UP TO $100, not that I was eligible FOR $100.
My response was, [paraphrasing again], but didnt the supervisor hear that I asked a direct question? That I stated the language was ambiguous?" That I wanted to know exactly what $ I would receive in the rebat?
SimpleTire would not honor the $40 credit I requested..... lesson learned... get it in writing or make sure you both are on the same page.
SimpleTire's decision was that the CS rep was not responsible for making the mistake of not answering direct questionls, but I was responsible because I heard "yes, your are eligible"
I could have sent the tires back, but I would have had to take them to FEDX.
I decided to have them installed, and am happy with the tire. Not happy with the first CD rep or SimpleTire's descision.... feel they should train CS to work with people for purchases.
Please do not make my mistake IF you work with SimpleTire. Mike Tucker"

"U spent good money on 4 new Perelli tires and they have a bubble in them, they are dirty, and customer service did nothing"

"Using the website is awesome. the easiest website to order from I have ever used.

Until...I called today to verify that my tire was actually going to arrive this afternoon. The automated system said that yes, it was arriving today, but I still clicked 2 to speak to customer service. I was on hold for 16 minutes before my phone carrier automatically disconnected me. I called back and clicked to talk to customer service immediately and was on hold for 10 minutes before speaking to a real person. He then informed me that I would not receive my tire for 2 more days. When I asked why, he told me that the tire was shipping from a different warehouse. I asked why I didn't receive an update/email to tell me this. I am on a time schedule so I canceled my order and will go to a tire store and buy one in the morning so I can go on my trip."

"This company let me order tires online took my money and three days later sent me a email saying they had a mistake on there website, saying the tires were wrong. NOT MY PROBLEM your website had a problem. This company should had stood by there mistake and shipped my tires!!! I will be reporting to the better business bureau and attorney general. This put me in a bind and now dont have tires even ordered. When I tried re ordering they tried to charge me $220 more per tire! so there website has miss advertisement just to lure customers in to rip them off. STAY AWAY!!"

"First problem is you don't get an invoice sent to you. Second problem they shipped 1 tire out and gave notice that "the order" was shipped and scheduled to arrive. What they didn't tell me and what is not revealed on the web sight was that the tires come from different warehouses and the second tire won't arrive for 7 more days. The tire that did arrive is over a year and a half old. It's covered with spider egg sacks and on the opposite side of the spider egg side the tire is severely discolored blue like it's been sitting in the sun for most of its life. "

"
Good afternoon sir,  hope you are having a nice day . The reason for my email is because im a new customer to simpletire.com and i had a pretty bad experience and i thought you should hear about it . So i placed a order on Monday night for 4 new Federal tires . I was a little pressed for time so i called early Tuesday morning to see if i could expedite the order to get it shiped sooner . I cant remeber who i first spoke to . It was a lovely lady wich informed me that order could not be expedited because the order was already picked and it was waiting for fedex to pick up package .I called later that day around 3 and got assure again that it was shipping today .I proceded to call later that day since i got an email saying that the order had been cancelled. So very angry call back and talk to Nicolas,  wich he was very nice and treated me very kindly. So he informed me that the part# of tires i orderd was was out of stock but they were going to ship same tire different part # but it was a AAA instead of a AA . Nobody was going to tell me about this if had not asked about it . So i got very angry and told him to cancel the order .He informed me that item had already shipped and there was no way of cancelling until next day because warehouse was already closed and order must of already shiped because it was already past 5  . So next morning thinking the order had already shipped  , i called him back at 11am and proceded to ask if they were willing to give me a discount on the tires for the whole switch situation i would take them and there would be no issue because he had told me it had already shipped . This was at 11 as soon as he clocked in .So i sent email asking for traking number since all Nicolas had givin me was a link to the site wich read hasnt been picked up by carrier. So after i saw what was going on i called and asked to speak with manager around 12 .  At this point i was very angry but not acting out . So she put me on hold and went get the maneger, she came back and told me that maneger was bussy in another call and she wasnt able to pick up the phone . So i explained to here of what had happened and i asked her if it hadnt been picked up by carrier to cancel order i did not have the time to wait that long and i needed tires by the weekend and i was already verr angry and did not want to deal with this anymore . So she said it wasnt going to be a problem since the carrier had not picked up the order . So i emailed ****@**** and she assured me they were still in the warehouse . After that i emailed ****@**** and spoke to her about not having seen any conformation for the refund. So she emailed me a confirmation and let me know that i would be getting the refund instantly because of it being pay pal . Also because it was bieng handed to urgent refund department and their manegers . So after 5 I get a conformation that my order had just shipped . By this time i was furious by everything , so called customer service waited for 4 minutes to someone to pick up the phone . Asked to speak with maneger and waited 13 minutes only to hang up and call again . At this point i was very very mad and may have over reacted and as soon as they answered i requested to speak with maneger and did not wana wait 15 minutes to do so . I had already gone thru hoops and had other tires i was going to order locally so i needed the deposit to order .

So she gets on the phone and literly see and reads back to me everything thats happening and says theres is nothing we can do and you have to wait till we call fedex to tell them to reroute the package and when we know they are back at the warehouse we can give you your money back . So i got really angry and told her i had been calling all day trying  to stop the shipment to only learn that now they are going to have to wait till they get it back so they could refund . So i asked her was is not as simple as calling a bdm or whoever's is in charge of the warehouse and telling them to stop an order .Now because of these lies and extreme laziness i have to wait , according to fedex possible until begining of next week .Im sorry for doing this as i hate to complain but for a buisness customer service is key and i feel like the team failed miserably since they were only telling me what i wanted to hear instead of the truth . 


"

"I bought 2 tires from Simple Tire I had them installed at a local tire retailer I was driving home and noticed one of the tire felt like it wasn't balanced properly, I had both tire put on the front of the car the passenger side felt unbalanced I car the tire retailer I had used to mount the tires, they assured me the tires were mounted and balanced properly I was **** , telling them that tires were brand new it couldn't be my new tires so I carried my car to another tires retailer and they showed me the tire was out of round and the balance was dead on it was in fact the tire so now Im **** wasted time a total of 3 hours and about $70 wasted I put my previous tire back on and took the bad one off I notified Simple Tire they told me to send in a report on the tire I called yesterday to see if I could get a report on the tire the guy told me he couldn't get it now I should have gotten it that day I contacted Simple Tire, they dont want tobdobthe home work on there defective tire wants me to do it for them I wanted a return label to return the tire and my money back they haven't answered my last email so you can take your chances ordering from Simple Tire if you like but you have been warned I will never buy anything from them again I will use Discounted wheel Warehouse they are cheaper and better but it takes longer for them to ship them out to you "

"I received a defective tire from SimpleTire. They sent a replacement but it turned out to be defective too (could not be balanced). After 2 defective tires I requested a refund but because I had the tires past the return window (30 days) it looked like I might be stuck with the tires. Fortunately I was able to talk with Mike (Manager of Operations) who helped me get a refund via the manufacturer's warranty. With Mike's help I was able to get a full refund for both tires.
I bought tires from SimpleTire because they had great prices and now I can say that they have great service too. Thank you Mike, Phillip, and Angela for your excellent customer support."

"Quick and easy. Ordered on line and the tires were delivered as advertised. Definitely will consider using them again for future ATV tire needs. "

"Serivce rep was great. Price was great. Shipping was on point. Will be looking them up next time I need some rubber!"

"fast delivery...great price...and tires are good."

"I was very happy with the quality of service overall and the professionalism of the staff who helped me resolve an issue during the order process."

"I purchased Maxxis trailer tires and the price at Simple Tire was significantly better than anywhere else I could find. On top of that, the tire were shipped quickly (and for free). I am very happy with the purchase. "