"I ordered a freezer on their website and noted that delivery should be in 5-7 working days. They took payment that same day via my credit card.

I heard nothing and after 7 working days I emailed them to be told that it was not in stock and was not expected for another three weeks.

Why did they take payment on the day of my order when they did not have it in stock?

I asked for a refund and there was no hitch with that, but I felt let down."