"I ordered PCA pigment gel. I then read all the negative reviews about the company and emailed the company requesting cancellation. To my surprise I was informed the negative reviews were false in order to extort money from the business, persuading them for payment to remove false negative reviews. However, as I intended to use the product on my face I was unwilling to take the risk and requested cancellation and a refund. To my amazement I was refunded immediately without any hesitation. Contradictory to what the reviews claim.
I received nothing but professionalism, efficiency and outstanding customer service from this company. Also contradictory to what the reviews claim.
I then researched the company and discovered they have an EBay account which stated 100% positive feedback since 1999! As a result I placed a new order and received the item within 10 days (I’m located in UK)
I highly recommend this company.
Although I can’t comment on the product itself as I’ve been using it less than a week due to the hot weather, the item was beautifully and carefully packaged and sealed. If I achieve my desired results I will no doubt be a repeat customer.
In order to further support my experience with this company I can provide photos of the product I received and emails exchanged. "
"I placed several orders on SkinMedix.com for gifts because the prices seemed really good. I waited a week and thought it was a little odd I hadn't received the items so I contacted the company. They cancelled my orders even though they sent tracking (fake) for one of the orders and claimed it was a fraud alert. After I asked why they didn't contact me they said they had called me - but there was no record with Verizon of any such call.
They wasted my time now two of the recipients will not have their gifts. One was for a shower.
Very unprofessional, when contacted the company makes no apologies, does not attempt to rectify but only makes false claims and puts the blame on me. Because criminals steal credit cards and go out and spend $50 on cream. Really!
Avoid companies like this! give your business to companies that care about you and your business, that want you as a customer. I am disgusted!
I now have to go back and do three chargebacks because company says they refunded me but they didn't refund all of them."