"dear SkyMall
I have long ordered items have not been sent
I was disappointed with the slow delivery of orders.
thank you"
"This is the first order I have ever placed with skymall, on April 27th,14. I chose this item because it said the item was in stock and would be shipped right away. This item was needed for a trip planned for mother's day weekend. Two days after placing order, on April 29th, I received an email stating it was back ordered and would now ship no later than April 30th. Then on May 2nd, I received another email stating it was back ordered and would not ship until May 7th. I will clearly not receive this item before my trip,( I leave on the 9th), and I am very unhappy. This is very bad customer service, especially for the first ,( and now definitely the last), order I have ever placed here. I couldn't be more unsatisfied! "
" This is a prime example of a bait and switch I called about the discount and was told that some suppliers do not give the discount even though it says Discount Accepted when you add in the Promotional code. When I called to find out where my discount was I was told that that supplier would not accept the code. I hung up and thought about it then called back attempted to cancel the order. The customer service rep told me that He would check into it but it couldn't be cancelled right away. I informed him that I did not like that type of business practice and wanted it cancelled. Supposedly it was cancelled, we'll see. Either I get a discount or I do not. I don't like to see Discount Accepted then it doesn't show up."
"Bait and switch
Received an email offering 15% discount. Went ahead and purchased the product shown in email online but the 15% discount didn't show up.
Called customer support where I was informed that 15% only applied to "discountable" items and wouldn't you know it, my purchase, which was featured in the email, wasn't one of those items.
It may have been unintentional but it was false advertising as far as I'm concerned."
"I sure would hate to be in contact with that customer service employee I just talked with at the end of the day. She must have gotten up on the wrong side of the bed and her attitude really reflected that. I doubt that I will ever order again from Sky Mall just because of her. If you can't correct something before it ships you apparently don't give a damn if the customer receives item or not. I was only trying to find out HOW something was to be shipped and by that I mean by USPS, FedEx, or UPS. So all I can say is you should try to be at least kind of nice to a customer unless they are cussing you and then just hang up. "
"A piece was missing in our floor to ceiling shoe rack. The black round circle washer like piece that kept the top rack from falling down was missing in the packing of this purchase. We were most unhappy about this. "
"Very professional and courteous!
Thank You!"
"thank ur gurl from phoenix az "
"WOW... Made my first order 4/23/14 and the very next day I was notified by e-mail that my purchase is on back order. Not a good way to start with a new customer. Will I be ordering from this company again. NOT LIKELY.
"
"I paid for shipping rush. It will be more than a week before I get my order. Very disappointing. First and last time ordering here. "
"No communication about the product being back ordered. Not impressed. Three weeks after order finally received an email saying the product had shipped. "
"Had a terrible experience!! Waited 10 days for my order, never received shipping confirmation. I called customer service two times. They told me I had to wait the full 10 days to see if it would ship, and they had no way of tracking it before the 10 days was complete. On the 10th day, I received a notice that the item would not ship and was no longer available. Skymall apparently couldn't tell me this earlier? I will NEVER shop with them again. Please don't send me any apology emails, "special" apology offers, etc. It's too late - the time to offer service was approximately 10 days ago."
"Very disappointed. Serial misrepresentation of product availability. Product ordered 2 months ago remains on backorder and how now been extended to a later date again, HOWEVER SkyMall has the gall to continue to offer the same product online and NOW AT A DISCOUNT!!
False advertising. Blatant and premeditated predation of a captive audience consumer."
"Returned product and never received credit. Do not order!!!!!!"
"Thought the end price with shipping was a little expensive. Otherwise I'm satisfied."