"I have not used them for some years because of past bad experiences. I recently decided to give them another chance. I was hoping that they would have improved but I was disappointed again. I won not one but two - 7 days cruises. I immediately confirmed the dates given to me after winning. Still they returned my booking saying all the dates(For 2 cruises) given were sold out. Hmmm, I was wondering if they are all sold out why bother putting them up for auction in the first place. They should have them removed. Now they suggested giving me a full refund since it is not my fault for not fulfilling the 2 wins. Alternatively they can offer other cruises at substantially more. Perhaps they were trying to profit form me. Shouldn't they compensate me for failing on their part to honor the winnings? They are very unprofessional and i wouldn't advise using them. What a damper!"