"Purchased two beds (one for my wife and I and the other for her elderly parents) from the Sleepinergy booth at the Anaheim Home Show in May, 2008. That’s where the “rip-off” began.” I wrote them a check for $ 8,637.00 which they cashed immediately. When the first bed arrived the next week it was not even close to the home show display. It was a hard mattress with malfunctioning remotes and no warranty. It was the most uncomfortable mattress we had ever experienced. Realizing this, I immediately gave notice of cancellation of both beds that same day. After leaving several messages at their office and the salesperson’s phone, Tim Holleman (Sleepinergy sales rep from convention center) called back the next day (after the bed was delivered). He said the beds at the home show were “broken in.” or may have been made out of different materials. Realizing that he was not cooperative, and that we had been victims to “bait and switch” tactics, we have requested a refund and documented everything. To date, we have not received any refund at all of our $8,637.00. We were duped!
I’ve tried numerous attempts to get a refund, particularly for my wife’s parent’s bed, which was never even delivered, all to no avail. George Klause, who identified himself as the owner, had initially agreed to a refund for my parents bed, but has not made good on his promise. Numerous telephone calls to their office in Downey all go unanswered. In fact, no one has ever answered the phone when calling their office at ***-***-****, only a recording on an answering machine. On June 27, 2008 I went to their supposed showroom (headquarters) in Downey, CA and found they were located in an old metal building in an industrial area. There is a Sleepinergy sign on the locked door with no hours posted and a blacked out window. Looking through a crack in the window, all I could see was a dirty, empty room with telephone and one Sleepingy bed. It gave me a sick feeling. This is a far cry from the image that their sales rep Tim had described at the Anaheim Home Show. He painted a picture of a reputable company with a nice showroom.
I found that George Klause (of Laguna Niguel, CA) is the same person who was associated with Ergo-Pedic of Irvine, CA who has had several complaints about him on RipoffReport.com, where it is stated that 22 complaints have been filed against him with the Better Business Bureau.
I’ve consulted with an attorney to try and get our money back, but am told it will be difficult because Sleepinergy is not incorporated at they will be difficult to legally serve. However, I have just found out where George Klause lives and will attempt to have him served at his Laguna Niguel (El Niguel Heights) home. Whether I can collect on a judgement is another matter.
Ben
Laguna Niguel, California
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"Purchased direct at home show, Have Broken Back only bed I can sleep comfortably in for an entire night, Was Promissed delivery on a Saturday, They called on Friday to say they did not have anyone to deliver were trying to find someone would call back to let us know may have to deliver on Monday, Never called back. Called on Sunday said it would be Tuesday Asked what happened to Monday? We need to Clean up at the LA County Fair Seems like they should have known on Friday they had plans for Monday. Was told would get Monday late, called to say taking longer than expected to unload truck from Fair. would deliver between 12 and 2 tuesday. Called at 11 to say they were running early. I did not make arrangements to get home that early told them they would have to wait, Asked to speak to owner Still have not heard from him. Bed is Great If looking for customer service look elsewhere"