"I got a chance to buy a field monitor from smallhd.com The product looked good but when I turned it on I realized that the color was a way off. So I decided to return the monitor. This where the "fun" began. The customer service would not hurry to proceed with return. Instead they would come up with some excuses, then they would observe some holidays, or just stop responding. I'm a professional photographer and purchase a lot of photo and video stuff online. What can I say about smallhd. com? Will I buy from them again? I don't think so! The customer service just horrible!!! It's been awhile since I experienced this level of frustration. "