"nice stuff quick delivery"
"I ordered a purple core 150 shacker cup and they sent me a pink one. I went on Facebook and sent them a message. They messaged me back and said they would look into it. They sent me the right shacked cup and told me to keep the pink one for my troubles. They are a good company. They even called me and told me they had shipped it."
"Hi,
I ordered on smart powder the 7 august but I have not a sign of my package since.
I tried to contact smart powder 3 times by mail or live chat ( yes live chat, maybe a joke) but no reponse.
I precise I live in France.
I spend for 92.25 $ for nothing and no reponse, it's scandalous !
I don't know how to do for refund ? It's not evident for european (mostly with my english). Do you know an association of customer review ?
thant you for your help.
"
"If you like receiving expired products and dealing with companies that do not respond to their emails or phone calls then this is the company for you. For any one else avoid this company like the plague. Very unhappy with smartpowders.com. Will never use them again. "
"First and Last time i use them. Order 100189719. They shorted my shipping where i had to pay the postman out of my pocket AND they only sent me half my products. Called them and emailed them and no response. Ive ordered from so many supplement websites and this is the first time this has happened to me. BUYER BEWARE. I will be contacting american express about this fraud."
"Smart Powders warning: Poor customer service, 138$ lost
I just want to share with you my horrible experience buying at SmartPowders.com so hopefully you can avoid making the same mistakes I did:
1. I live in Spain, placed an order and a few days later I realized they had not shipped it. I check their website, it says they are moving warehouses so I wait a few more days. Still nothing so I check the status and it's marked as Suspected Fraud. I contact them and they answer quickly saying I ordered from a US ip the the shipping address is in spain (because I use VPN software). After a couple of days they ship the order
- MISTAKE Nº1: They do not contact me when the order is marked as suspected fraud, I am the one who has to contact them to solve it.
2. Two weeks later I'm still waiting. I check the order status in the FedEx website and it's marked 'Undeliverable'. I contact FedEx and they say they won't ship any king of health products to Spain. I contact SmartPowders and we agree that they'll reship it through USPS. I change my mind and ask them to give me a refund instead.
- MISTAKE Nº2: They offer shipping through a company that won't ship their products. Even though they don't apologize for the inconvenience. They are not willing to refund the shipping cost.
3. Three weeks later I'm still waiting for an answer to my last emails so I write a long e-mail explaining my disappointment with their customer service. They just say 'We'll give you a refund when it's returned to us'.
- MISTAKE Nº3: They do not answer my emails and when they do they seem not to care. Probably the order has already been returned to them but they don't care to ask FedEx about the order status.
4. I have sent them a couple more e-mails in the last 2 weeks but they still haven't answered. I just called them today but just got a message saying they are too busy, so I can leave a message and they'll call me back (which I doubt).
After nearly two months waiting I have not received any apology nor any refund and half of my emails haven't been answered.
This is by far the worst experience I've had in the 5 years I've been buying online.
My conclusion: They don't care, if there's a problem with your order, they will not help you. If you can buy from any other vendor even at slightly higher prices, do it. "
"I've ordered twice. Each time my order was shipped right away, and I was sent a tracking number. Their products seem to be high quality and are low priced. Highly recommend."