Smartebase.com

2 reviews
1.00 / 5


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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5
1/5

2012-10-19

"Horrible experience! No contact information/telephone number on their site. When I ordered my part, the website said the item was located in and would ship from USA. After waiting 10 days for item to arrive, I contacted them through email. Got an email back stating the item "wasn't in stock" in the USA and would ship from China - no contact, asking if I wanted to wait the additional time... just shipped it from China. I Had to wait another week. Then, they sent the wrong item. After emailing them (yet again) to request an RMA for the return of the item, they refused to provide a RMA or a telephone number. I will never do business with this company again and would NOT recommend them to my worst enemy. TERRIBLE!!!!"

Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

ResellerRatings
Verified
1/5

2012-02-21

"I ordered a laptop screen from this company and was very disappointed when they informed me several days later that the price had increased. I could either send the extra money or cancel my order. To be fair, they did refund my money quickly when I canceled, but I was annoyed that they weren't willing to honor the original purchase price."

Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges