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Verified
5/5

2019-12-15

5 pack plug in on/off modules

"Fair price on
sale quick service
"

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Verified
5/5

2019-12-15

On time and as advertised

"Smarthome has great sales on Insteon. I love the products."


Verified
5/5

2019-12-15

Smart Home was great

"Smart home exceeded my expectations."

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Verified
5/5

2019-12-14

fast shipping good price

"fast shipping, well packaged, and great price. thank you "

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Verified
1/5

2019-12-14

Aweful Service

"Smart Home would only honour the warranty if I paid the return freight on the defective switch and then paid the freight on a new replacement switch (together the freight costs were almost the same as a new switch). So on Black Friday I ordered a new switch and they lost my order. When I placed a new order they would not honour the Black Friday special. Very frustrating."

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Verified
1/5

2019-12-14

too soon to know

"it's a christmas gift so won't know til after then. i'll save this to give to recipient when he gets the gift."

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Verified
5/5

2019-12-14

been buying from them for years GREAT PLACE

"been buying from them for years GREAT PLACE"


Verified
5/5

2019-12-14

Great products

"Great products, easy install."

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Verified
1/5

2019-12-14

Did not receive my order, can not review.

"Did not receive my order, can not review."

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Verified
5/5

2019-12-14

Always the best

"Great gear when on special"

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Verified
1/5

2019-12-14

Good Products When They Work - Stay away

"I have purchased a variety of Smarthome and Insteon products and love the concept but hate the problems. I have spent literally dozens of hours on hold and wasted a huge amount of time trying to resolve technical issues with their products. Their customer service is very poor and they do not appear to have any U.S. based phone support or service. Repeated email inquiries go unanswered, messages given thru their offshore support don't receive any follow-up and it's very difficult to obtain return authorizations for products that don't work. I should have looked up their reviews online before I started. What a waste."

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Verified
4/5

2019-12-13

Slow shipping

"No major issues, just slow shipping"


Verified
5/5

2018-07-05

Insteon based smart home controls are a great product.

"Insteon based smart home controls are a great product. This is my 4th order from Smarthome.com to expand my Insteon based smart home control."

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Verified
1/5

2019-12-13

too many taxes due to full price in invoice

"I have to pay taxes over the price declared in invoice. I bought with discount but you put the full price in invoice, so I will pay more without necessity.
Please take care of price declaration in international shipments.

Thanks
"


Verified
4/5

2019-12-12

Sometimes it's smarter than me!

"The biggest issue is the software used to operate the devices. Also, "programming" some of the devices is difficult & awkward (eg: dual 110v outlets; mini-remotes, and dimmer-8 button keypads). So far, no problems with the equipment....BUT.....A LONG Learning Curve. Definitely not for the faint-at-heart. Note: Physics, Electronics, and Programming are in my background for over 35 years. Smarthome says new software is in the works by Christmas....NOT holding my breath."

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