"I bought the complete collection of Cowboy Bebop in "Full Frame" from Smartz Place, but only after placing my order did I learn what full frame means. Had I known beforehand, I would have kept looking for a widescreen version. The customer service number listed on the returns slip that came with the DVD was inactive. The only option to contact Smartz Place customer service was through email, and they have no "returns department" despite mentioning it in their FAQ. The email responses that I received were informal and unprofessional. It seemed that two different people communicated with me through the same personal email address and no clear format was used. The return address that I was given differed from the one that came with the DVDs, and the one listed on the website. Apparently I used the wrong one because a few weeks after mailing my return I got it back with the postal code "Attempt Not Known." Smartz Place is a sloppily run company with less than stellar customer service, and an inconsistent website and returns process. I usually buy from Amazon and I was very irritated by the difficulty I encountered with Smartz Place's return process. I will support this seller with my business again."
"I too am having problems with receiving my order it was placed April 1, 2012. I received confirmation and my card was charged in US dollars but when I went back to check my order it had been converted to Euros. Which would not be a problem except they did not notify me that is was going to be done.
I have not received this order and have had no email from them other than the one telling me it was confirmed.
i too have checked my status and it has not information. I have attempted to contact them by email twice now. No response, and I too cannot reach them by phone.
I will give it till the end of this week and then file fraud charges and dispute charge with my bank.
I will let you know if I get a response, but from the reviews here I dont really expect I will hear from them.
I am very disappointed and very dissatisfied with their customer service which seems to be non exsistant .
"
"I ordered a dvd for school on 2-29-2012 paid extra for faster shipping and still have yet to receive it and it says "not shipped" cannot find a customer service number for them. I am very dissapointed in their service. I am giving it 1 more week than I am turning ot over to my credit card for fraud. "
"My order hasn't shipped yet, so that whole part is up in the air, but I'm already incredibly displeased with this company. I have an email order confirmation showing five DVD's at $7.35 each. My order on their site shows the same discs, unshipped (their fault!), and now costing me $8.03 each. Not a big jump, but a change in price from the previously CONFIRMED price is ENTIRELY unacceptable. Untrustworthy. I will dispute any and all false charges. Never again!"
"Placed an order about 2 weeks ago recevied it very quickly in perfect condition.
Thank you again will be sure to recommend to others"
"I don't get it... Nowhere I saw that the product I ordered was 'not available' right now. To find out, they don't know when it will be available to be shipped out. Why are you advertising items you don't have??? That doesn't seem very 'Smartz'
And of course, no phone number listed or else it would be flooded with calls I am sure."
"Got a couple of DVDs from them and some great music CDs. The quality was fine, and they were delivered as promised, so I had no prob with Smartz Place whatsoever. I would definitely recommend them.
In fact, I am thinking of getting a birthday present for one of my friends who lives in the US from the site. It`s a great idea to buy some CDs and have them delivered to his door!"
"Read whole review. I have updated it. It starts off bad, but gets better. I ordered 6 DVDS. 5 came within a week. The shipping list said order complete. I was charged for all 6, but I got 5. No one answers email. No one answers phone. It rings once and then disconnects. No response to email. I will keep you updated. 10-21-2011... 10-23, I disputed the part of the charge for the missing item with my credit card and got credit. To bad, because otherwise I was quite satisfied with my purchase and would have remained a customer. I can't recommend them due to lack of response to emails and I am not able to contact them with any phone numbers that they list or the one on my credit card bill listed with the charge. ***** On 10-29-2011 I got an email from them apologising for the mistake and a promise that the DVD will be sent out in a day or so. (I saved that email address) They also gave me a credit on my account to put towards my next purchase as a way of further apology. That was nice of them. I will update more when I get the DVD. The missing DVD arrived safely today. I released my credit card dispute. *****11-2-11... I made another order with the credit I got from them and an additional $17. I'll let you know how that goes. *****11-7-2011. I got the order that I used my credit on with no problems at all. I now recommend this site as a decent low cost dvd seller. I will be a repeat buyer myself. Happy shopping!"
"first time I bought something out of amazon just because price was soo much lower. I knew nothing about SMARTS but they did well for me. I've got my discs in 9 days and been charged just as expected. I like free shipping, but they are pushing me to buy at least 3 titles at once. Music selection is poor, but video is great!"
"I ordered a dvd pack, they charged me but never sent it. they dont reply to thier email or it is a full inbox, and their phone number rings twice and then disconnects. If you order from them please report them to www.ic3.gov/
it is a government site for reporting internet fraud
also below they said they checked the order and i was not charged...how could they check my order with out my information? just think...."
"SMARTZPLACE.COM IS CLOSED. For some reason their website still works. You can place your order and you'll even recieve a confirmation e-mail. But you never receive your product, no one responds to your e-mails and all their phone numbers are disconnected."
"I ordered from them (January 2011), shipment arrived about a week later - I was a little nervous when I saw how crunched the packaging envelope was, but my DVD fine - price was good, shipping was decently quick -- I'm happy!!! :)"
"DO NOT BUY FROM THIS SITE. IT IS A SCAM. ORDERED DVD AND THEY CANCELLED ORDER. WILL NOT REFUND MONEY OR ANSWER EMAILS. PHONE NUMBER IS FAKE."