"Several days after placing my order, I got an email from Smokazon, saying my order had been cancelled, with no apology or even an explanation. I still have not received a refund and will have to dispute the charge with my credit card company. Don’t even attempt to buy anything from Smokazon!"
"I paid extra for 3-5 day shipping and it took 18 days. THEN when it FINALLY arrived, they sent the wrong item!!!! No response to multiple calls, emails, chats, and texts."
"I ordered a vaporizer. After 2 weeks it began to not hold a charge. After finally getting in touch with customer service I wad told that i am responsible for paying the return shipping feed. Seems unreasonable for a new product failure. No one will answer thier phone. Multiple emails not responded to. After finally getting a representative on a chat line, it took forever to get an answer. Customer service is bad. "
"I ordered the carta v2 wax rig, never got a tracking number no response to emails or phone calls, I gave up and cancelled order."
"Its ridiculous I could not get my package after 4days of placing order, send several messages and gotten no feedback. Thanks to (ganja-estates.com) that's was able get us with good product.
They are really amazing and quality is the best."
"Horrible customer service. I ordered a device and it hasnt been shipped for a week. When i asked the company they said it was shipped on their end. I called the United States Postal Service and they claimed they have not received the package. So in the end i was stuck with a company that lies to their customers and lost $50. Very disappointing considering the website is well built. Horrible owners and customer service."
"I ordered ThisThingsRips from Smokazon and got it super fast! At first, I had concerns because all the reviews I read about them, however, they had a crazy 20% off sale so I decided to go for it. Hold behold I received the product within 3 days with nice discreet packaging. The only downside from me was the time he took them to text me back when I had a question. Overall I would definitely buy from them again!"
"I ordered and was charged for a product in September that never shipped. The ticket I sent to customer service after 3-4 weeks of no delivery went unanswered. Thankfully, I was notified of a refund after almost 3 months, but attempting to purchase from them was still ultimately a waste of time. Don’t risk having your money withheld from you by a vendor that might not even process your order. "
"I ordered a product August 8th of 2018, it later went out of stock the same day. Charges went through 3 days later on August 11th. I have yet to hear anything from them but an automated email asking for a review of the proiduct.
Repeated attempts to contact them through the website have been in vain with no response. They still have my money.
Will not use again."
"I purchased the PAX 3 a few weeks ago and it was delivered pretty fast!
I was amazed by the quality of the vaporizer and the design.
Best purchase ever. Thank you guys! "
"I was looking to cancel my first order for another vape I found on their website. My request went smoothly and everything was taken cared of the same day! Will definitely purchase from them again!"
"I love the website, great clean feel. The checkout process is also awesome, very seamless and comfortable. The vaporizer I ordered came to me in 3 business days to CA. Unfortunately I had an issue with the device, and even though the manufacturer gave me the run around in regards to taking care of it, Smokazon stepped in and went above and beyond not only to make up for the faulty product (which was not their fault), but also to make up for the manufacturer's HORRIBLE service (again not their fault). Thanks for all your help! "
"Ordered a vape pen from their site. Arrived after 2 (!) days.
They offered a very competitive price, the navigation on the site was smooth and easy. Overall a great shopping experience. 5 stars. "
"I bought a few vaporizers from smokazon and they are awesome! It wasnt even an hour from when I placed the order I get the email notifying me that it was processed for shipping! I actually had an issue with the address that I put in, and they changed it right away in time to avoid any shipping delay. They made sure I was happy and were always so nice."
"I recently purchased SToK R2 from this guys and had great experience! And the thank you email after purchase was one of the best emails I saw in a while. Great experience! "