"Great products, door to door shipping and great customer service. I sent two emails to brad and in both instances he got back to me within the hour. I would and will recommend smoking pipes depot to friends and relatives. Also I will buy again from this establishment."
"this was my third order from these guys. On time, low price. Good overall. Will do biz again."
"these people at smoking pipes depot are pathetic.
I have called and emailed several times. the few
times they have answered they have LIED to me about my order which was placed 14 days ago.
first a broken pipe. second waiting on a blower.
third, 24 inches of snow. they even had the nerve
to tell me they are losing money on my order
like it was my fault. My order cost 28 dollars and
33 cents and i feel they have stolen from me. i
would not EVER order a thing from these corrupt people. There business practice is pathetic.
please don't even take a chance & ever order any
thing from these corrupt ripoff artists.there
are to many choices to just give your money to
these corrupt unproffesional people."
"On December 17 I pleaced an order with Smoking Pipes Depot via the web site. Since this was a Christmas present I paid the extra premium for UPS second day air shipping to insure the arrival for Christmas. I made eight purchases on line after this one and all of the packages arrived with the last one coming on Tuesday ...with Wednesday being Christmas Eve. All arrived except for the package from Smoking Pipes Depot. However, being a patient and understanding person I was willing to accept the shipment on Friday....the day after Christmas or at least early the next week. Well mid week I still have no package so I call Smoking Pipes Depot and someone answers "Hello, may I help you"?? Assuming I had reached the proper company since they for what ever reason don't wish to ID themselves when a customer calls....I explained I had placed and order and not received it. After some checking, he comes back and tells me they were expecting the shipment in that day......... HELLO???? Decent customer service would have been to email me that you were out of stock on this item and I would have ordered it elsewhere. I told the guy to cancel the order that it had been a Christmas present and I would just get it somewhere else. NOT ONCE did he apologize or offer any explanation why they did not alert me that it was not in stock. I will never buy anything from this company again. It is obvious to me that they did not care about me, the customer. Because of this my son did not get one of his gifts.....but that is OK.......I found the identical item elsewhere and they were only too happy to send it next day for free when I explained it had been a gift....Now THAT is what I call good customer service. Shame on Smoking Pipes Depot. you could have at the very least said you were sorry no one informed me that they didn't even have this in stock.....I mean it was a few days before Christmas plus expidited shipping should have equaled "CHRISTMAS GIFT FOR SOMEONE"...but not to Smoking Pimpes Depot!!!"