"I was not happy with the quality of the product. Thickness varied too much between the two pieces. One of the pieces was curved. Would not recommend putting this type of product on a knife you spent time making. I'm just a beginner black smith but will be on the look out for better items."

"The physical location is a great place to visit, most of the staff is fairly knowledgeable, but ordering online is a pretty horrid experience. Orders don't ship the same day like they claim, mine took a full week before it was put in the mail, and then the order was incomplete, claiming they were out of stock of one of the items, which there was several in stock when I ordered.
Now it'll be over a month before the rest of my order is completed, ruining my own time-frame to put this equipment to work, and customer service WILL NOT return e-mails at all.
Buyer beware, you can find the same products for less elsewhere and chances are you will have a much better customer service experience.
After so many years of being a regular patron and promoting this store, I am incredibly disappointed in this place. "

"items ordered were shipped in a very quick manner and received in 3 days items were exactly what i ordered shipping was great"

"This company with Knifecave.com has a terrible customer service..Firstly, nobody even responds to emails..don't know why they even have it..I emailed 10 times no response..They shipped two of my orders to wrong place..They spent over a week just to figure what's going on..Second week still nothing..It looks like this business is smoky..."

"I have stopped buying from this firm since every knive I have puchased looks like a factory second and is packaged wrong.ie wrong knife in box or box missing entirely."

"Just got my knife in the mail. It was well packaged and arrived on-time. Over-all good web-site and easy checkout. Keep-up the good work. Oh .. I also got a $5 of 50 discount coupon through e-mail by filling out a form in the store. If you don't find the coupon on the site call them and ask for it (just a thought)"

"I've ordered from Smoky Mountain Knife Works a number of times (at least 3 times). Prices are good and shipping is reasonable (cost and speed). My last order was in December 2009 and I ordered five items. Nothing too expensive and the entire purchase was under $30 (including a CRKT Ringer 3, Remington Texas Jack, SuperKnife Hobby and two SuperKnife Mini Utilities). The order was packaged well and arrived in 10 calendar days. Overall, I've been very satisfied with this seller."

"I placed an online order for 9 knives on 09-20-09. Nearly all of these items were being sold at very reasonable prices due to a closeout sale, I think. I received an order confirmation by email but it didn't even list what was in my order, or the prices! I fortunately always print out an order summary when I order something. --- I received (part of) my order about 1-1/2 weeks later. The packing slip said: "Back ordered items not listed". I was never informed part of my order was back ordered, plus I was already charged for the whole order on my VISA. If I hadn't saved the order summary printout I made, I wouldn't even know what was back ordered! They didn't even tell me. --- I waited a few days then tried to check my order status online - not possible, no order tracking online. You actually have to contact customer service for this info! I sent an email and was told they would contact purchasing and find out when the backorder was due. 5 days and no word, so I write again. They tell me the knives will ship next week, and they'll upgrade shipping to 2 day. I received my order 9 days later, BUT THEY SHIPPED THE WRONG VERSION OF THE KNIVES. I'm going out of my mind with frustration by now. I requested an RMA and they also agreed to pay for my return shipping. Shipped items 10-22, received at Smoky Mountain 10-27, received refund including my shipping costs 11-08. --- It's really unlikely I'll order again because of the lack of an itemized order notification, no online order tracking, being charged for back-ordered items with no notification, then sending the wrong item. This is how internet commerce was run 10 years ago. These guys need to automate their systems and raise the bar on how they do business. However, I will give a big compliment to their customer service folks in that they were always very friendly and apologetic for the numerous problems I encountered."

"Great website to buy from! The prices are amazing and my package (sent ground shipping 5-10 days expected) arrived in 2 days...well done. "