"Try using silicone rubber to make a mold without technical help. Their tech line saved my butt on a time critical project. Using the material is 1/2 of the equation. Getting a real person to talk to means everything and these guys care. "

"Bought the Brush On Silicone Starter Kit. Very happy with the quality of the materials and timeliness of the shipment. Will be purchasing from them again. A++++"

"Great tech support! Had a lot of questions, all of which were answered fully."

"Smooth-On's materials are great for inventors like me, but highly technical. I chose materials for my project based on info from their extensive website. I ran into trouble with my project (not their material) and called their technical help line that absolutely saved the day for me. If you are going to use these materials, especially for the first time, you want their tech support behind you. I have tried working with similar materials that have no tech support and was not successful. This is worth gold."

"I placed an order for some molding supplies on 5/23. On 5/27 I still hadn't received any shipping information so I emailed their customer service asking them for my order status. I received no reply. Finally, on 6/4 I received a telephone call informing me that the products I ordered were on back order and wouldn't be shipping for a week. I told them over the phone to cancel my order and on 6/6 I was refunded my money."