"OH vey! This thing has been a thorn in my side since I purchased it. First let me preface this by saying I LOVE sparkling water I LOVE it so I was really excited about this. Second, when you get the product it does feel like it cost about $10 so I was a little skeptical to start. The first one crapped out a few months after I bought it so they send me a new one. It worked for a few months and then I purchased a new CO2 and behold you need to be the Hulk to push the button because they are knowingly selling faulty CO2 cartridges with bad pins. Their solution - send me another CO2 with the same bad pin. At this point I just want to return it all together but alas it has been too long and Sodastream will not stand up and do the right thing. So sad ;("

"I got my sodastream as a gift last christmas and love it. It came with a large canister and sample pack. I went online anind ordeed 2 1 return and 1 extra. they told me leave the empty on the step, well unbelivable ! they picked it up and left my order. Well that was like a milk delivery....then it all went down hill. They changed that now I order my turn in's and when they get delivered a package is sent with the order, you are expected to package them and find a UPS drop off ( at a UPS center ) well mine are located 25 miles away. so I sent a email to the Customer support explain to them how far away, could they ship 2 boxes and as I use it I will have the boxes available, so when I place the order, I will have the packages ready, when UPS comes he will pick up my package, and drop off my order with 2 replace packages. Well after the poor response, the DumbA** s at sodastream stopped responding, very poor CS. Well it is Xmas this year and I ordered over 300'00 (that included 2 return large canisters since I looked at every place sold soda stream some only sold machine and syrup, others sold the small canisters but no return, BB&Beyond traded the empty small only so I was a hostage to Sodastream Customer service. and it sucked. I too placed my order on December 3rd, got a respond right away. that I should be returning my canister returns with a certain time period or I will be chaged full price for my canisters I traded! and guess what, No tracking number, no order confirmation no shipping date.!!! what a bunch of Aholes not a clue. Icalled once and they could not confirm my shipment or a tracking number, I wanted to speak to a manager, busy, so Isaid I will hang on till they are finished, I thinking of cancelling my order of over $300.00. I was treated like crap, they said they will send a status witin 24 hrs, well they didn't, but next day I got a email with tracking order, It say's it will be arriving tomorrow, not i have to hurry and make my arrangements to accept delivery since I am at work!!! I learned my lesson with that poorly run clueless company stay away from the website pickup everything at BB&beyond. the other stores that sell it, screw them if they won't accept my canisters I will not purchase anything at that store!!! Worse customer service for a excellent product! "

"I ordered some soda flavors for my home soda machine on Thursday June 24. I expected the product to be in my hands at some point between a week to ten days. After a week I called the sodastream customer support number to see what was up since my bank account had been charged, but I had not received an e-mail confirmation. The operator told me that they had gotten my order and it's shipping and I just need to be patient. I suppose if it shipped that day I would have been ok. Not thrilled it took a week to box a few small items but whatever. However it did not ship that day. It didn't ship until July 8, a full two weeks after placing my order. Which means it won't arrive until Monday. Which is two and a half weeks after placing my order. I'm very disappointed in this company's response time and I thought it was rude of the customer service representative to tell me to be patient. This is the only company that I know of that makes these soda syrups in easy to use bottles. This has totally solidified my decision to buy soda mix from a "regular" supplier and to package it in smaller airtight containers. "

"This company has the worst customer service imaginable.

I placed an order and 13 days later when I hadn't heard anything yet I called the company only to find out my order had not even shipped out yet and they didn't know when it would ship. Needless to say, I canceled my order.

I have a Penguin soda maker and I generally like it. It uses this company's CO2 canisters but luckily I can trade in and get discounted re-filled canisters at my local William Sonoma store. The minute William Sonoma stops carrying them, is the minute I will sell my Penguin unit and buy another brand like ISI.

If you don't have a local store where you can buy the canisters, watch out because the Soda Stream company is completely useless.

BTW, I buy Torani Italian soda syrups and make Italian sodas at home, which I really like. I also buy natural ones that I find locally at times."