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Verified
5/5

2006-03-05

"Excellent service, suprising fast delivery as promised. Earn my voting anytime."

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Being updated on the exact date the delivery was sent
Delivering products damage free
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N/A
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N/A
Overall customer service
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N/A
Customer service being trustworthy
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N/A
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Verified
5/5

2005-02-05

"Ordered a Linksys Gigabit switch online, requested to pick it up at their Montreal location in person to avoid shipping, they agreed and asked me to wait for a confirmation call that the item is ready for pickup, since they also have a warehouse in Toronto and my switch was not in stock in Montreal... It only took a day for them to call. I didn't pay for shipping and my credit card wasn't even charged until I came in person and completed the transaction. I was very pleased with my purchase and will buy from them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
N/A
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Overall customer service
Customer service making decisions on their own
N/A
Customer service being knowledgeable
N/A
Customer service being trustworthy
N/A
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-05-12

"I ordered a Fuji S5000 on a thursday morning and was able to pick it up at the postoffice the following tuesday. I was very pleased with the delivery time although since it was my first purchase on the web I was a bit nervy about it. The price was excellent. Iwould purchase again from them."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
N/A
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Overall customer service
N/A
Customer service making decisions on their own
N/A
Customer service being easy to reach
N/A
Customer service being trustworthy
N/A
Customer service being knowledgeable
N/A
Customer service resolving problems
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
N/A
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2003-12-05

"Bought some Kingston memory from Softmagic.ca for my older IBM laptop after stumbling upon their link from www.redflagdeals.com forums.

Apparently my laptop is relatively picky for memory so I decided to not take chances and I picked up the Kingston which was "guaranteed" to work with the IBM - which it did much to my relief. Lifetime warranty doesn't hurt neither.

Never ordered with Softmagic.ca before so I was nervous as a first timer.

They offered free shipping for the Kingston which made it better and the price was great. They had some funny methodology where they would charge the shipping (12 bucks) in the invoice but at time of billing they would only charge the product price and GST. Oh, no PST for non-Quebec residents which is nice. Saved another 7%.

Anyways, it was shipped Purolator. Ordered the 29th which was Saturday and delivered the 2nd. That blows my mind. Ordered on a Saturday and got it by Tuesday from seemingly Montreal to Vancouver. Jeez, that's good.

Since it's my first order I don't have any long term experience but if it's like this all the time they have my business for sure.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service making decisions on their own
N/A
Customer service being trustworthy
N/A
Customer service being easy to reach
N/A
Customer service being knowledgeable
N/A
Customer service resolving problems
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2003-11-19

"This guys were awesome. I ordered a screen and projector Thursday night after 12:00 and I had the screen Monday morning and the projector Tuesday morning. The status on their site still said "pending" on Monday morning so I called them and go through to someone right away who confirmed that part of the order would be their in the morning and the rest the next day and then he e-mailed me the tracking numbers which showed up on the website as well later that day.

They had the cheapest prices by a large margin. To buy just the projector at a store where I live would have been $1800CND but Softmagic were selling it for $1300CND. I asked the local store manager if he could come close to their price and he said no because it would be like trading 4 quarters for a dollar.

All in all very impressed.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-02-17

"I am very impressed with this company. Not only did they have low prices, they also will phone you on your first order just to make sure that you really did place the order with your credit card. I rather like that idea.

The shipping was also very reasonable. $12 for what I ordered while other places wanted $20-$30 for shipping.

I also needed to cancel an order with them. I experinced no problems and they were quiet friendly about it.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
N/A
Customer service being knowledgeable
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability