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SoftwareEtc.US (Softwareetcetera)

1 reviews
1.00 / 5


Please note: It appears that this site may no longer be active or is now pointing to a domain unrelated to the original business. As a result, we have temporarily suspended organic review collection for this seller.. Click Learn More if you have any questions.

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5
Verified
1/5

2005-07-12

"I do not recommend doing business with this company.

I ordered a copy of PC Anywhere from Softwareetcetera via Amazon.com. The CD never arrived. They ignored my first email asking where it was and only responded when I threatened to file a claim. They said an employee was selling instead of sending the merchandise and offered a send the CD the following week or give me a refund. I opted for the refund which never materialized. To thier credit, Amazon.com credited my credit card and booted this seller from their site.

(Note that softwareetcetera.com redirects you to SoftwareEtc.US)
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
N/A
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
N/A
Ease of checking delivery status
Delivering products on-time
Overall technical support
N/A
Being knowledgeable
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Being trustworthy
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Making decisions on their own
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Resolving problems
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Being easy to reach
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Overall customer service
Customer service being knowledgeable
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Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
N/A
Customer service being trustworthy
Product Returns/Refunds/Exchanges
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Overall web site
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Web site being easy to use
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Web site reliability
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Speed of web site
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