"Couldn't sleep the other nite so I got up and decided to update one of my computers (Win 7) to Win 10 at 5 a.m.. Had some questions regarding the install and was surprised to find that someone was active on their chat. Anne was able to answer my questions regarding the install. Purchased the product and everything went great."
"I went to "SoftwareKeep" site for Windows 11pro, had a question, went to chat, got the answer, took 30 minutes for the download, 2 way verification. Took no time to put it on new clean HD. Some differences between 10 & 11, but then, I started with a 2 ton mainframe, card reader & a teletype.
"
"They failed to provide the correct/purchased software, however they did provide a full refund. Roll the dice like I did, give them a try."
"Very seamless process to get the software I want."
"I've dealt with SoftwareKeep before and had a great experience then and now! Thank you, Ron and Chase."
"GOOGLE TRADUCTION !
Very poor communication, poor explanation. Wanted to sell the product too much rather than correctly explaining the possible problems with a view to this purchase... (Which I was dreading).
I explained that I had a Windows 7 operating system, that I wanted a full version of Windows 10. They told me that I would have to download the prograde from Microsoft... OK!!! It goes. I am given a Youtude link which explains how to download Windows 10.... It starts off badly, It's IN ENGLISH and from the start of the explanation on YouTube the narrator says ''First of all open WINDOWS 10'' HEY !!!!! I said I had windows 7!!!!!! Afterwards nothing works! There I am told to download RUFUS and I am given youtube links IN ENGLISH.... I don't understand ANYTHING, it achieves nothing, And I am told to go to a store to have it installed by a Technician.. .. Hey clowns!!!! If I would have wanted to go through a technician I wouldn't have bought from you right????? The next day I bought from another site!!! The service was excellent ! And it worked number 1. And to conclude the price of my license was $109 with you... I paid $4.99 on the other site..... Just $104 cheaper.... And it's not a joke.
Positive point because there is 1 and that is the reason for a 2nd star... Delivery (virtual) was fast. ! 15 minutes and it was already uploaded. And they reimbursed me without hesitation given my dissatisfaction.... Fortunately!... Thank you anyway.
TEXTE ORIGINALE
Très mauvaise communication, mauvaise explication. Désirait trop vendre le produit plutôt que d'expliquer correctement les possible problèmes en vue de cette achat... ( Que j'appréhendais ).
J'ai expliqué que j'avais un système d'exploitation Windows 7, Que je désirais une version complète de Windows 10 . Ont m'a dit que j'aurais a télécharger le prograde sur Microsoft... OK !!! Ça passe. On me donne un lien Youtude qui explique comment télécharger Windows 10.... Ca commence mal, C'est EN ANGLAIS et des le début de l'explication sur youtube le narrateur dit '' Tout d’abord ouvrez WINDOWS 10 '' HEY !!!!! J'Ai dit que j'avais windows 7 !!!!!! Par la suite rien ne fonctionne ! La on me dit de télécharger RUFUS et on me donne des liens youtube EN ANGLAIS .... Je ne comprend RIEN , cela N'aboutis a rien, Et on me dit de me rendre dans un magasin me faire installer par un Technicien.... Hey les clown !!!! Si j'aurais voulus passer par un technicien j'aurais pas acheté chez vous non ????? Le lendemain j'ai acheté sur un autre cite !!! Le service était EXCELLENT ! Et cela a fonctionné numéro 1. Et pour conclure le prix de ma licence était de 109$ chez vous... J'ai payé 4.99$ sur l'autre site..... Juste 104$ moins cher.... Et c'est pas une blague.
Point positif car il y en a 1 et c'est la raison d'une 2eme étoiles ... La livraison ( virtuel ) a été Rapide. ! 15 minutes et cela était déjà téléchargé. Et ont m'a remboursé sans hésiter vue mon insatisfaction.... Heureusement!...
"
"I purchased a product key but didn’t need it after all. They were able to refund me pretty quickly!"
"Purchased Windows 11 for download, service was prompt.
"
"Quick and easy transaction. Thanks"
"They helped me to install windows 10 pro "
"Their customer service response time and the ease with which they help you was wonderful."
"Delivered as advertised
Easy transaction (only difficulty was self inflicted.... )
The only minor thing I have (and its a nit pick) is being inundated with promotional emails
Other than that, software is as advertised and works great."
"The operator tech was able to confirm my questions, and they were very prompt in their service. Good job."
"Everything went seamlessly. Received Windows 10 product key in about 30 minutes after order, and download was seamless."
"There was a hiccup initially with the download but Daniel from Support had the issue resolved very quickly and I was able to download and start working. A real pleasure to have that level of support."