"After purchasing a Microsoft Office product, I promptly received my order by email. However, I wasn't able to download it using the code I received. I therefore started a chat with the support group and Daniel quickly answered me. After a few questions, he was able to pinpoint where the problem was (it was related to me having more than one Microsoft account). Daniel provided me with a link from which I could proceed with the download and kindly explained me how to install the software. I am grateful that the issue could be solved rapidly and that Daniel was very polite and considerate while chatting."

"It has been an excellent experience with Jesus, who helped me through the difficult task of, not only to download the software, but also, with the difficult job, for me, to prepare the computer (wcanhich I bought last week), for receiving the program.
His behavior will make me to be your customer.
Warm Regards
José Manuel Malhão Pereira"

"Farid and Anne helped me get my account up and running after I purchased a license while i had my software already installed. "

"I am not tech savvy and Carl was very patient with me and got my problem resolved!"

"I didn't get my key......"

"Hi, my name is Seda and I recently purchased the Office Home & Business 2021 for MAC from SoftwareKeep - EU, the purchase was smooth and easy. When I had some questions regarding my order, I spoke to one of the customer agents, Jesús where he replied promptly and in a professional and friendly manner! After some time after he answered my queries, he messaged me again to inform me that my order has been completed. Very efficient and would 100% recommend SoftwareKeep - EU to anyone who wishes to purchase Microsoft Office or and other related software :)"

"Having lost the MS Office software on my PC due to malfunction, I contacted Softwarekeep for help three years after the purchase. I had an immediate response with everything I needed to reinstate Office on my machine. My comment to Anne who responded with the help was "Hi Anne (Software Store),
A gold star for you! Brilliant service and information that has got my Office 2016 up & running and registered with Microsoft.
Many thanks
David""

"Not much to add, the whole process took me less then 5minutes and saved me good amount of money. "

"The app never downloaded. Payment failed but instead telling me this right away. I was asked to produce proofs, pictures, etc…"

"Excellent - very helpful and efficient. a pleasure dealing with this company."

"Having bought a new laptop I wanted to purchase the Microsoft Office Home & Student package through Softwarekeep. I placed my order and paid for same to the value of €89.00, but was unable to download the above so contacted Softwarekeep Support to ascertain the reason for same. I was then asked to provide a snapshot of my bank details to confirm that I was the "actual purchaser". I was very wary of supplying this information so then I was asked to supply details of my Visa Card, last 4 digits, expiry date, etc. I had never been asked to provide such details heretofore from any reputable company that I have dealt with and felt that Softwarekeep would fall into this category. I was not happy with their response as above so I immediately asked for a refund as I felt my transaction was not safe, thus my one star review. I was extremely disappointed with the Customer Support response and would be reluctant to deal with this company again."

"Issue not solved, i am still stuck eith wrong software"

"Everything was perfect, fast and easy."

"Good price and fast service "

"Ha sido rápido y muy eficaz"