"I purchased software from them but had trouble with the installation. They (i.e. Daniel) were very helpful and talked me through it. It seems to work now. Thank you!"
"Couldn't download so bought a copy elsewhere I want a refund. Thank you"
"I accidentally bought the wrong version of some software, but after a brief chat with a SoftwareKeep help-desk person I was re-imbursed immediately. Great service. Thank you."
"Very happy with the product I purchased. Working very well. The download process was easy too."
"Easy to download and install, plus a reasonable price."
"I had used SoftwareKeep before and was happy with the download of MS office student. Having bought a new laptop I wanted the same. A quick search on google and I found SoftwareKeep was still trading and had the software I wanted. Easy instructions to download and install"
"Customer support was 100% better than MS. Recommended."
"I have spent hours on calls with Microsoft Support without success, so I contacted SoftwareKeep who I bought the product from 3.5 years ago. Anne and Daniel resolved the issue quickly and easily and I'm back up and running again after a nervous week wondering whether I would lose a lot of work. One issue was a simple error on my part and I was able to send a screenshot which Daniel responded to immediately and sorted out the problem. "
"Easy to find correct download for my OS and order what was needed. Great service with download and instructions to set up."
"Download was an easy experience.
Plenty of help and direction.
I descovered I had downloaded the wrong version that wouldn't work on my OS and sent an email to see what I could do.
Within the hour I was contacted and a new link was sent for me to download a different version.
I even received follow up emails to check that everything was working OK and to thank me for using them."
"Problem trying to use downloaded software, ? licence problem stated.Eric took me back through all the steps to complete success !"
"Bought MS home and office 2021 for new pc build. Was dubious about the wait time. However link and code successfully received via email . Problems when installing the software as machine required no previous copies. Chat service available after 8pm on Saturday to assist! Excellent service resulting in the successful installation of the sotware. Overall competitive pricing and outstanding technical assistance"
"Firstly software was not delivered quickly and took circa 90 minutes to be issued with activation codes. Received software and ran into problems that needed me to contact MS 365 online regarding conflict between Office 32bit and 64 bit (As per guidance from SoftwareKeep-UK) MS 365 said impossible to change. Went to seek assistance via ChatBot at SoftwareKeep-UK where 24/7 support guaranteed. Chatbot sleeping or at the very least not operating. System offered first support call Monday morning UK time at 0700. Not at all happy with service from SoftwareKeep-UK"
"I’ve used this company before for downloading MS office etc. No hesitation in using them again either this time. Value for money and the download key arrive in my inbox in about 15 minutes for me. Set up was easy from their instructions. Perfect. Thank you. Would recommend them fully."
"I had a problem with a Project install and Joe came along and sorted it out straight away. amazing work!"
A rep from SoftwareKeep - UK, CustomerSupportTeam, has responded:
“Hi,
We appreciate your feedback and take it very seriously. We have noticed that you left a negative review about your purchased Microsoft product, and we are sorry to hear that you had a negative experience.
As clearly indicated on our website and in the email you received upon purchase, our policy explicitly states that once a license code has been redeemed and bound to an account, it becomes non-refundable. This policy is in place to ensure fair and consistent treatment for all our customers.
Additionally, I would like to highlight that during redemption of the product key, Microsoft's page also states once the lifetime license is redeemed there will be no refunds. We make every effort to provide accurate and transparent information regarding compatibility to prevent any inconvenience to our customers.
I understand that this may not be the outcome you were hoping for, and I sincerely apologize for any frustration or inconvenience this situation may have caused. However, I assure you that our policies are in place to maintain fairness and integrity for all customers.
If you have any further questions or concerns, please do not hesitate to reach out to our customer support team. We are here to assist you and provide any additional information you may require.
Thank you for your understanding and cooperation. We value your business and appreciate your support.
Kind regards,
SoftwareKeep Support Team”