"I was a bit confused by the instructions. First I clicked on the 'Download' bar in the email. It downloaded but I didn't know what the next stage was. Then I saw the instructions further down and followed them, resulting in downloading the programme again. Then I was prompted to request the apps but when I followed the prompt, it told me that there was a problem. I never received them.
Eventually I got to the point of entering the 'product number' which is actually referred to as the 'serial' number in the original email. That's confusing! There needs to be consistency in the terminology. I think I have managed to download the whole suite - not sure yet."

"very good support on telephone."

"Purchased Microsoft office code to avoid the subscription model, no problems at all and the code arrived quickly. I was a bit wary after a previous purchase of Office for £20, so went for a more expensive offer here (still half the standard retail price). Also got a discount before buying by signing up to the newsletter."

"Daniel was very helpful and patient and friendly top service "

"Had a lot of trouble getting the software to run - conflicts with different versions of office. Joe was incredibly patient and got it all running great and late at night too"

"Very quick delivery, great product"

"Great, prompt help installing the software!"

"Great help from Jesus when I needed help to download Office 2019. Clear, concise instructions solved my issues immediately."

"Suddenly found on a Sunday evening that our Microsoft Office in our workshop was not new enough for a job on the next morning. SoftwareKeep had exactly what we needed and when a PayPal issue led to the download being sent to the wrong computer, their online chat sorted me out in a couple of minutes. First class service. "

"Hello there, I want to say a special thanks to Daniel he assisted me with the installation onto the computer, it took a while but finally managed to do this.

It’s something that I’d been meaning to buy for a while, I’m so glad I did. Thank you guys. "

"Within minutes of placing my order the key code for the software installation was in my mail box! Brilliant service!! "

"At first I was unable to download Office 2019. Help arrived from you in less than 30 mins with a new link and licence key. This time it installed easily within a few minutes. "

"Quick and hassle free download"

"I bought what I thought was going to be Microsoft Office so I could access Word. Wrong product. Goodbye sixty-odd quid. "

"Wasn’t sure at first because of the price. Purchase and download all perfect. "