"Website was difficult to use - hope the software works"

"product was quick and easy to order thank you"

"Browsing online to purchase Microsoft Word for my Mac, chat service popped up which was very helpful. Am hopeful that I will be as satisfied with my purchase as I was with Tim's help."

"Well, it's difficult because I'm being asked immediately so I have no idea yet if im happy or not"

"An excellent Web site. I got exactly what I wanted and will tell all the people I know. I will use this site in the future for all my requirements."

"Not difficult, not intuitive.
Ordering experience reference here.
No more than average.

In a hurry didn't help matters so 50/50.
My error/your error."

"Automated checkout problematic - kept dropping date"

"It took me 7 times to change my email address as I filled it in incorrectly the first time, but the system kept changing it back to the first one. "

"The customer service rep I spoke to was very helpful"

"As this was my first order, the system tried to sign me up (join) and place the order at the same time. This failed three times before I decided to join the site separately and then place the order. All seems well after taking this course of action. "

"Well, after many attempts to buy Microsoft Word from you it seems I have not yet made it! I really hope that this time I will receive Microsoft Word - PLEASE! You have my payment set up and I cannot see how you can keep me going round in circles! PLEASE sell me Microsoft Word NOW! Thankyou."

"Tried to place order twice but both times was told order couldn't be placed but to try later. Very frustrating"

"good experience and very easy to order"

"Difficult for UK customers to enter address"

"Not straight forward, I had to re-enter my details twice!"