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Return/Replacement policy:
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5/5

2002-07-27

"Excellent communication, fast shipping. Product exactly as described. Arrived in 3 days. Saved approximately $75 (including shipping). Will utilize again!"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2002-07-27

"Great online buying experience! Product shipped without delay, and arrived ontime."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2002-07-27

"Had exactly the software I needed at the best price on the web. Fast and cheap shipping too!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2002-07-26

"I ordered software on July 22nd. I received comfirmation of the order and a tracking number on July 23rd. I received the products on July 25. Great price and no problems."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2002-07-26

"Software Craze delivered exactly what I ordered exactly when they said they would. Very satisfied."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

1/5

2002-07-26

"Software Craze did not say the software was not covered by service warranty by the manufacturer.
Now I have software that I cannot get help on for the problems there are.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall technical support
Resolving problems
Being easy to reach
Making decisions on their own
Being trustworthy
Being knowledgeable
Overall customer service
Customer service being knowledgeable
N/A
Customer service being trustworthy
N/A
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2002-07-26

"I had a fine experience with Software Craze, in every way. The price was great (said as a reseller) and their service/shipping was excellent. I hope to have the opportunity to do business with them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2002-07-26

"I was extremely pleased with the price of the software I purchased. It was the lowest I could find on the net. I was also very glad with the way they did their packaging, since the package arrived looking like someone had stepped on or placed something heavy on it. I was sure it was damaged, but found the disk in perfect condition due to the bubblewrap protecting it. I will always check first with Software Craze whenever I need any software. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2002-07-26

"First rate in all regards."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Overall technical support
N/A
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Overall customer service
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Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2002-07-26

"Software Craze did a very professional job at answering my questions about the software which I was purchasing and taking care of the order. Pricing is very good, shipping was free, and I received the product in about 3 days. Great Job!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
N/A
Being updated on the exact date the delivery was sent
N/A
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
N/A
Ease of checking order status
N/A
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
N/A
Customer service making decisions on their own
N/A
Customer service being trustworthy
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2002-07-18

"Prompt delivery and product just as advertised. I will do business with Software Craze again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2002-07-12

"Great company - Great prices and no problems when they shipped the software to my place. I'd buy from them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall technical support
N/A
N/A
Overall customer service
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2002-06-21

"I discovered that I wanted to add something to my order and I called to add the item. They were very accommodating."

Detailed Review Benchmark + -
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Is committed to quality products and services
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Is easy to do business with
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Is consumer focused
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Likelihood of customer recommendations
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5/5

2002-06-06

"Definatley a winner. Amazing prices on software, prompt shipment, and an all around good experience. if i ever need software again, i'll be sure to check this place out first and see if they have it. :) Note: i didnt recieve a reciept with the order, but i'm sure this isn't a habit. they must have just forgot to throw it in the box.... I did get a reciept by e-mail though..."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
Ease of ordering online
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2002-05-25

"Are these five real customers and real ratings? All five are new users and this is their first posting. "

Detailed Review Benchmark + -
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Is consumer focused
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Is trustworthy
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Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
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