"THIS IS A SCAM!! We ordered what we thought was a copy of the MS Office 2010 Professional and received the Academic version AE software on 7/9/2010. We have emailed them with no response as of 7/19/2010. The company came up when we searched through google with google check-out and it listed the Office 2010 Pro version + and no indication it was the Academic Version. You have to navigate their site to their policies & click all the way down on Academic to find out that's what their company is about. You would not know to do this unless you were looking for it. The images of the product are incorrect & showed us the MS Office 2010 Pro version."
"I am so fed up with this company! I ordered an academic version of Microsoft Project, not knowing it was academic, and returned is within a week. As of today (April 20, 2010) I still haven't received my refund.
I gave them 60 days to process the return before I contacted them at which time I was told they had no record of the return so I sent my UPS tracking information to them and they still haven't responded!
These people are crooks and I should have heeded the warnings I read online and not purchased from them.
There was nowhere on the description of the product that stated it was an academic version.
They said it's on the online store disclaimer that they are an academic software supplier but after searching the entire site, the only place I could find reference to that fact was on the academic tab. Who's going to look there unless that's what you're looking for?
Deceptive business practices to be sure!"
"I've bought from this company before back in 2007 or so and got CS3 Premium. There were no problems, they had phone service assuring me that the software was legal and I could even register it with Adobe. When CS4 Master came out, I tried to see from Adobe if I can get some sort of discount since I already had most of the CS3 programs and they referred me to Software Surplus.
Anyways, I bought the FULL CS4 Master Suite from SS on Feb. 4, 2010... received it and it looked as if it were passed around a bunch and when I called Adobe, SS sold me an educational version. I tried contacting them... no response. They didn't even give me a return label.
I filed a dispute on my credit card and contacted Google Checkout. For anyone that has experienced the same thing or similar, I suggest you do the same. Google Checkout is looking into it for me as well as the credit card company."
"Still waiting on refund for MS Office 2007 "Academic" version that was a double-charged item and one of those items was returned on 1/11/2010 proof on USPS site but no refund has been forthcoming thus far. I'm prepared to disclose their reputation and file a complaint across the whole WWW if thats what it takes.
GAA"
"SOFTWARE SURPLUS IS SELLING ILLEGITIMATE SOFTWARE. BUYER BEWARE!!!I ordered Adobe CS4 online from Software Surplus & rec'd it quickly enough but knew something was wrong when there was no box or manual with the software, just a CD case. I contacted Adobe for help when I had problems installing the software (an incompatibility with Windows) but Adobe informed me the software was registered to someone else and they would not support the software in the future. My computer's hard drive died three months later and was replaced. But when I reloaded the CS4 software, I was unable to register it because of the previous ownership issue. So I contacted Software Surplus a number of times but received no response. So I have paid almost $1000 for software I can't use. Don't be taken in by their website, it looks legit & payment is made through Google; THEY ARE RUNNING A SCAM!! "
"Order was shipped ground when 2-day service was requested. When I called to inquire about the order, I was told "their system was down, they'll call me back when it's working again." Never heard from them. I kept calling for 3 days to find out where the shipment was. Eventually received the software, no box, no manuals, only discs in the plastic cases. I haven't tried to install because I plan on returning it, but something tells me the serial number doesn't work. This was for Adobe CS3 Master collection, a $1500 software package. Like everyone else, I will never buy anything from this company again and strongly advise against anyone else doing so as well."
"I ordered a copy of Acrobat Pro 8 from this company and they sent me the "For Education Bundles Only" version of the software.
It clearly stated on the packaging that is was not to be sold separately. I tried to install it on my computer but the license key on the packaging was invalid. I followed their instructions and emailed them twice to get a valid license number and they did not respond.
After 30 days of not hearing from them I returned the software and they refunded my money less $6.95 shipping and a $20.00 restocking fee. I'll never buy from them again, as I feel I paid $26.95 to play the "Place an Order" game on their website.
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"WARNING: THIS COMPANY IS NOT REPUTABLE.
SOFTWARE SURPLUS IS USING GOOGLE'S NAME TO MAKE IT APPEAR TO BE A LEGITIMATE ENTERPRISE!
NO COMPANY ADDRESS OR PHONE NUMBER IS PROVIDED BY COMPANY ON WEB SITE OR AT GOOGLE!!!!!
Software Surplus made it appear as if it mailed my software by printing out a mailing label, but never physically mailed the software that I had ordered. USPS states, "The U.S. Postal Service was electronically notified by the shipper on September 16, 2008 to expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date." Paid $4.95 for "Rush Handling." Was charged $6.95 for Priority Mail service even though seller's policy states "all orders over $50.00 qualify for free shipping." My order was for $239.95.
Software Surplus's Shipping Policy
Software Surplus ships orders directly, we do not rely on 3rd party drop shipping companies, and as a result have some of the fastest order turn around times available. Most orders ship in less than 1 business day. We offer 3 shipping options, and all orders over $50.00 qualify for free shipping. USPS Priority Mail ($6.95), which is usually delivered in less than 4 days from the date of sale UPS 2nd day Air which is usually delivered within 3 days of the date of sale. UPS 3 Day Select, which is usually delivered within 4 days of the date of sale.
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"I ordered Visio 2007 Professional, and received Visio 2007 Professional ACADEMIC VERSION!!! What baloney! The image of what was shown is different than what I got (red AE warning on top and bottom, but no such thing on the shown image). Software Surplus (or SoftwareSurplus) calls this "Visio 2007 Professional Full Install". Then they had 5 (printed) pages of stuff they probably copied off of Microsoft's web site, and in fine print at the bottom they say "Full Version for Windows, Priced for Academic Users". What a SCAM! You have to scroll down five pages just to get the truth, when the top of the page totally misrepresents what you are going to get!
Other reviews also talked about a "restocking fee", and I'll be posting this complaint everywhere (perhaps with my lawyer) if this is the case!!!
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"I bought software almost $ 660.00 but I haven't heard anything from them!!! I've sent them 3 e-mails but it never get reply!!! Anybody knows their real phone number? Thanks!"
"Ordered Acrobat 7.0 Standard (Full Installation). Received Acrobat 8.0 Standard (Academic Version). They refuse to issue RMA without charging a 15% restocking fee. Calling them just wastes my time as I spend hours on hold. Their online system will NOT issue me an RMA number, and their phone system says that I can only obtain an RMA online. Very confusing and deceptive."
"Ordered Windows XP Professional CD full install with SP2 --- received the CD with product key for installation. Attempted to install on brand new computer and CD was defective and would not copy all files, message stating that file on CD was corrupt. Received RMA authorization and RMA number from Software Surplus. Returned defective CD via USPS registered mail with green signature return card affixed by post office to package. Post office was slow in delivering package, but package was delivered and signed for as received by Software Surplus and I received my green return signature card indicating acceptance of return in the mail. Software Surplus has ignored my RMA. I have emailed them numerous times with no response from them. I have attempted to telephone them several times and twice I got through to a message box where I left my name, telephone number, and reason for the call. They have not responded. They are ignoring me totally. Their website, softwaresurplus.com is still active on the web and they appear to still be selling software. They are located in Las Vegas, Nevada. DO NOT EVEN CONSIDER PURCHASING FROM THIS SELLER AS THEY ARE NOT HONEST AND IF YOU HAVE A PROBLEM THEY WILL KEEP BOTH THE SOFTWARE YOU RETURN AND YOUR MONEY."
"i ordered FileMaker Pro 7.0 from Software Surplus after spending a considerable amount of time researching the product and prices. The product was advertised from Software Surplus as a full and registered copy. When I received the product, after paying only 20% less than full retail I received one CD no box and registration number on the sleeve. I could not register this product with FileMaker without the SKU numeber on the box.
Finally I called Filemaker and they informed me that the registration number was already in use by 7 OTHER PEOPLE. Neat trick, steal serials and sell them for real. I caleed, explained I wanted a refund and they hung up and refused to answer the phone ever again.
DO NOT USE THESE PEOPLE THEY LIE AND STEAL. "