"Was fairly simple to find what i wanted, price seems good, but have yet to install."
"Emer was very helpful in assisting me with getting Microsoft installed and working on my computer. Very grateful. "
"The instructions for the most part were good "
"Everything was perfect after I spoke with the tech on Monday. I had a call scheduled for Saturday and your guy did not call me as planned. So I lost another 2 days. I am satisfied with the software, just disappointed the call didn’t happen."
"
Good I don't know how to send this but I'm gonna send it
Following the posting of this review software keep.com contacted me, and assisted me fully in getting the program that I had purchased installed on my computer. The gentleman that contacted me was pleasant, and was very thorough with aiding me through this installation, which turned out to be not very difficult at all. I am very thankful for their follow up, and would easily consider them in the future for additional purchases."
"I bought an app that caused a bad experience with a couple of others. When I reached out to Tech Support for the troubling app, they were unable or unwilling to help. I reached out to Paul, not expecting much of anything. He surprised me! He ordered an immediate refund and even offered an apology for the company who had nothing to offer! Quite remarkable. I'll be back to buy from Softwarekeep soon."
"I had a problem with my software installation that I purchased from softwarekeep. Emre chatted with me. He analyzed the problem, came up with a solution, and quickly resolved the problem. Thank you so much Emre! SIX stars for him!"
"Tech support was not at all helpful. When I tried to install the software it kept referring to office 360 which I didn't want as I bought the stand alone 2019 version. The tech guy said to call Microsoft which I did not. I ended up figuring it out myself, apparently they use 360 to install the stand alone versions, it would have been nice had they told me that. But its installed and I have only used Word, seems to work. "
"Very easy to order and receive "
"During attempting to upload a purchase, I found a chat session from exactly the same purchase last year. My 'tech adviso' didn't get back to me, I set it aside and forgot it! Now struggling to find a way to reach them before i go to my credit card and challenge this purchase.
I heard back from them and has great tech support to sort it out, a refund and help installing the program. Completely satisfied."
"Fast delivery for Windows 11 Pro.
Happy with product."
"Nice and easy to purchase and download. Will be using website again."
"I have followed all instructions but the software will not download on to my computer and there is no troubleshooting process to deal with the issue. I really need some support or a refund asap!"
"Still waiting for my REFUND "
"Software was easy to download and install with no issues!"
"Smooth process quick and exactly what advertised"
A rep from Softwarekeep.com, Softwarekeep, has responded:
“Hello,
We appreciate your feedback and take it very seriously. We have noticed that you left a negative review about our product/service, and we are sorry to hear that you had a negative experience.
We would like to take this opportunity to apologize for any inconvenience caused and address your concerns. Our team is dedicated to providing high-quality products and services, and we want to ensure that every customer is satisfied.
We kindly ask if you could consider revising your review based on your experience with us after addressing your concerns. We want to make sure that you are completely satisfied with our product/service and would appreciate the opportunity to resolve any issues you may have encountered.
Thank you for choosing our company, and we hope to hear back from you soon.
Best regards,
SoftwareKeep”