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Product & services pricing
4.37/5
Chance of future purchase:
4.11/5
Shipping & packaging:
4.08/5
Customer service:
4.56/5
Return/Replacement policy:
3.94/5
Featured Review


Verified
5/5

2024-04-12

Emre gave me quick and great support

"Emre addressed my concerns and resolved the issue very favorably within just a few minutes."

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Verified
5/5

2024-04-08

Awesome help from Softwarekeep

"I needed some assistance installing Microsoft Office. This was on a Saturday night and I was not hopeful that I could get it resolved. However when I contacted support through their Chat interface, Bryan quickly answered and was able to help me with my problem. After this, the installation and activation of the software went smoothly. Thank you Bryan for your great help!"

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Verified
5/5

2024-04-06

First Class Customer Service and Great Product

"I chose Softwarekeep by customer satisfaction. After finding my product, I asked questions via chat to confirm my selection. During the purchase process I was not able to complete the purchase so I called customer support and was quickly connected with Daniel. I was fortunate that he was the person I consulted via chat. We tried various options and were able to complete the purchase. Daniel was knowledgeable and patiently stayed with me through the download and installation process. Thanks for the great service. "

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Verified
5/5

2024-04-04

Easy to use!

"I was pleased to purchase Office 365 from softwarekeep.com. I had some questions about installation and both Paul and Daniel were prompt and clear in their responses. I was able to install quickly and am enjoying my software."

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Verified
5/5

2024-04-04

Excellent

"To support our Client in Oil & Gas Sector, we were in requirement of Windows 10 Enterprise LTSB 2016 for the Upgradation of installed DCS. The SoftwareKeep EU team were of great help by providing the product timely with swift and quality support as well. On behalf of INTECH Process Automation, we greatly appreciate prompt and high-quality service & support provided by the SoftwareKeep EU Team"

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Verified
5/5

2024-04-02

This is a solid company with great people and service!

"Long Review Alert:

I recently lost my previous Microsoft Office Suite due to data migration to a newer Macbook Pro. While the data from my previous Pro went over to the new one, my Micorsoft Office Suite needed to be reinstalled. The issue, thanks to my ADHD, was of course I could not remember the account details to just renew the previous 2019 version I purchased a few years prior from this company. I got locked out of my Microsft account and couldn't obtain the details of this purchase to reinstall it and save some coins. So, I surrendered the the fact I had to repurchase. I went to other sites for better pricing but, was put off by the horror stories of some site keys for the products not working, being previously used, and on and on. I remembered the good care that Softwarekeep USA showed me three years ago when I initially sought out MS Office. I explained the situation to the sales people who also seemed so knowledgable about tech. I was able to score a decent deal on a new office suite. I even upgraded tl the 2021, version and features. Daniel aka Dan The Man, helped ya girl out, for real. He was so patient and I could tell he cared about his work and helping folks secure a great deal and working products. I have to admit, I was not happy about this "ADHD Tax," but working with this company and their team has always been pleasant. I 10/10 recommend, my friends!
"

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Verified
5/5

2024-04-02

No download email received

"I contacted the Company by Chat. Emre was quick to respond, and solved the problem immediately. Thank you!"

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Verified
5/5

2024-04-01

Representative Emre

"Emre is an excellent representative: clear, comprehensive, and prompt. Give him a raise!"

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Verified
5/5

2024-03-31

Bryan helped out a ton

"I was struggling to get my office program to download. Bryan help by logging in with me and manually copying the link to get it to work. great job!"

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Verified
5/5

2024-03-30

Was not an easy install

"Download and purchase went fine, but when installed is where the issues began. After many emails, one missed tech call by them we finally connected and they resolved the issues. Software now loads and runs. Outlook 21"


Verified
5/5

2024-03-26

Super happy!

"Super happy! Daniel answered all my queries before I purchased and afterwards when I was unsure how to actually install Word. I would highly recommend as the price is cheaper and it works perfectly on my PC, coupled with knowledgeable helpful staff.
"

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Verified
4/5

2024-03-26

Microsoft 365

"I purchased Microsoft 365 from this company and was pleasantly surprised at how easy it was to install and use. I didn’t have my necessary code initially but support gave me a code within a few hours and offered a phone call the next day."

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Verified
5/5

2024-03-25

Very, very helpful!

"Once I got to the Chat, I was walked step by step to complete my installation. Eric was very straight forward"

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Verified
5/5

2024-03-25

Fantastic service

"I ordered Win10 software to upgrade an older laptop. As it turns out the machine was unable to even load the installer. Bryan generously refunded my investment without question. He was great to work with. I’ll be back for other upgrades. Thank you!!"

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Verified
5/5

2024-03-24

Great value

"I bought a couple of copies of Windows 11 Pro for much less than even OEM versions elsewhere. The keys were accepted by Microsoft. I know where I will be shopping in the future."