"After I determined the Winegard HD-1080 to be the best antenna option based on my location re the local broadcast tower, I found Solid Signal had the best prices on the net. Winegard products are hard to find in Canada, and if you do find what you're looking for, the markup is ridiculously high.
I was excited to find out they shipped to Canada, that they use FedEx (and not UPS), and that the few extra steps that need to be made to complete an order to Canada is no bother at all. After following the instructions they sent by email to place an order to Canada, someone (Shay, I think?) called me to provide the shipping quote so I could accept the extra charges. Then, less than a week later, the Winegard box was at my door. The Winegard antenna is perfect for my set-up and works awesome, but this review is about Solid Signal, right?
Well, the antenna working so well had a hand to play in me ordering another one less than two weeks later. My neighbor saw how good the signal was using this antenna, and in a fit of jealousy, demand I order one for her (but in a nice way). So I placed a second order with Solid Signal, this time communicating and accepting the shipping quote with Erica by email, all this on Monday the 29th, and the antenna was at my door by Wednesday the 31st! (I guess customs was faster to clear the second time around) The next day, my neighbor thought I was playing an April fools joke when I knocked on her door with the box; twenty minutes later, she had crystal clear picture on all local VHF-HI/UHF analog channels and all the HD channels available from the tower could finally be received at near full strength, she's a happy lady!
Great prices;
Fast service;
Great communication by phone and email;
Easy ordering for Canadians;
FedEx! FedEx! FedEx!;
I'm recommending Solid Signal to my friends and family, and will definitely do business with them again personally!"
"It was a pleasure working with SolidSignal.com. I just installed the antenna I bought (recommended)and now I get almost 15 channels in the LA area. I had never worked with an internet company for recommendations before, so I was a bit scared. But the fast service and great price was great! Until next time!"
"Ordered antenna tower, they immediately charged my credit card. They in fact didn't have the tower but didn't tell me. Called later and said "warehouse error" but would "ship right out", never got tower.
So on 3/9/10 I cancelled the order, but they did not credit the three hundred dollar (plus) charge. I had to challenge via AX chargebck. Very poor..."
"Placed an order on line for a Winegard GM-1518 FACTORY REFURBISHED Carryout Automatic Portable Satellite Dish. I received the dish in about a week or so in a Winegard factory box with all the contents I expected. I opened it up, unpacked the contents, then proceeded to hook it up following factory instructions. Everything worked out of the box as advertised. Based on the price from other websites I think I got a good deal on something I have been shopping for several months. I would recommend purchasing from this vendor."
"Ordered on March 3.
Received email notice on March 10 that the product is and was out of stock and MAY ship soon. The product, a Winegard MS2002 antenna is in stock at lot of other stores.
I called and SolidSignal's sales rep explained that they may stock items or have them drop shipped. He refused to upgrade shipping because of the delay.
This is not a responsible attitude at all toward conducting business: to list and sell merchandise as though it were in stock without knowing or even particularly caring if they have the stock to sell. This borders on fraudulent practice.
The salesman claimed to expect the product in supply within 1 or 3 days, maybe....
I'd think twice before dealing with SolidSignal -- I think this is a fairly common experience with this vendor, and it puts them solidly in the bottom end of internet vendors in terms of business practices.
The key is whether they know what they have in stock, and what they are offering for sale on their webpage: there is NO, repeat, NO, excuse for not SolidSignal not knowing what they have available to sell!
I would have chosen another vendor if I knew that the product was 'backordered'."
"Ordered a coax amplifier splitter. Said it would ship in 4-7 business days. Come to find out today that its on back order until April..???!!!..I dont think so. Told them I wanted them to refund my card. I hope they do as I dont feel like going through a bunch of crap. Very unhappy and sorry I found this site. Looks like LOTS of people wish the same thing."
"This company is a rip off got a atsc digtal tv tuner from the goverment program did not send remote so u could add or delete channels without remote this box is useless i was to;d they no longer carry the box would have to by one from the manufacturer dont buy anything from this company"
"Very dissatisfied.
11 AM this morning I ordered five of a certain product via the solidsignal.com website. The order was to be delivered via Next Day Air so I could give them as a birthday gift the following day.
To make sure there were no problems with the order, especially since it was a next day air order, I called to verify receipt of the order about half an hour later (I also added something small to the order).
Of course, after my call, I believed all to be good and went about with my day.
Around 3:15 I receive a call telling me NONE of the items I ordered for the gift were in stock.
Yes, even though the website showed the items in stock when I ordered them, and even though I called to verify the order.
Had I known earlier I could have found an alternate store to purchase the items from. Now it is too late.
The website never should have accepted the order (and charged my card) if the items were in fact not in stock. Additionally, when I called, I should have been told right then, not four hours later, that the items were not in stock.
Very, very disappointed and would not buy from solidsignal again."
"I have now ordered twice from solid signal, and they are great. A co-worker recommended them to me, and I am very pleased. They ship out your order fast, and have great prices. I've never had a problem, so I have never had a reason to call customer service! Highly recommended!"
"This was my first order from Solid Signal. Ordered antenna on Monday night, received it Wednesday. Great price, too. I will buy from Solid Signal again!"
"I ordered a Winegard HD 7698P High Definition VHF/UHF HD769 Series Antenna. I placed the order on Saturday and the it arrived on Tuesday. Wow...that is fast. I had read the reviews on ResellerRatings and was skeptical that SolidSignal might ship me an "open box" antenna but charge me the price of a brand new one. I called up SolidSignal and spoke to a kind lady named Rachel. She assured me that SolidSignal would not do it. With me, SolidSignal was true to their word. The price was great, the delivery was quick, and Rachel was very pleasant to talk to. I'd do business again with SolidSignal."
"I had a terrible time with this reseller. I clicked a Google ad from them claiming the YX510 was only 267.99. When I clicked it sent me to their main page. After looking around I found the product they advertised. It was an open-boxed item and depicted in the small writing. I also noticed they required a 10.00 rebate to be mailed in to get this price. Now for the worst part..... The rebate was expired. In the end, they wanted 277.99 plus 7.95 for a used item advertised as new. The seller wasted about 30 minutes of my life that I want back. Go elsewhere if you can find your way out. Stay away folks !!"
"Ordering from this site was a breeze. Easy checkout process, received updated emails on order status and shipping was fast"
"I bought a analog to digital TV convert box (Access HD) from Solid Signal with the government coupon. After receiving the box, I found it could not be powered on. I contacted Melissa.She replied promptly and agreed to switch the box with another brand with the same price and they paid for the return. So far I feel positive regarding the customer service of Solid Signal.I checked Fedex and they have received the return box on Sep 9th. Let me see how thing going. I will update this post later after I receive the replacement.
Update: I received the replacement today. Works fine. Thanks for the customer service,nice and prompt.
"
"I had a problem with my order with Solid Signal and they resolved the problem promptly. They shipped me a CM-7000 that had been opened. After I contacted them, they shipped me a replacement that was new and sealed. If there's a problem with your order, contact them to resolve it."