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Verified
2/5

2005-04-28

"This company was not satisfactory to me.

I phoned in an order on 4/26/05 and spoke with Brian. I placed the order for a Panasonic DMC-FZ5 digital camera which he confirmed was in stock and he said the order is going to our wherehouse and will ship later today (4/26) or tomorrow (4/27). At the end of the day on 4/27, I still did not have a tracking number. I called up again on (4/28) and after talking to 3 different people was told the item was out of stock with no ETA on an order and an AVS hold placed on my credit card. I promptly canceled the order and will go to another more reputable vendor for this product with an in stock item. This company has no idea what goes on in other departments and I would highly discourage purchasing anything from them.

Edit: There was a problem with release of the AVS hold on my credit card. It had not been shown as released almost a week after canceling. The CSR I spoke to was very helpful and even sent a follow on email stating she had called up the credit card company and made sure the hold was dropped.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
N/A
Overall product shipping and delivery process
N/A
Delivering products on-time
N/A
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
N/A
Ease of checking delivery status
N/A
Overall technical support
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being easy to reach
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Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
N/A
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
3/5

2004-09-30

"Product came quickly but shipping was pricy.The shipping cost as much as the product it was a apple notebbok case."

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Verified
5/5

2004-08-31

"Purchased my Gainward 6800GT from here. After placing the order online I called to speed up the verfication process, all went smoothly and my card was shipped out the same day. (Friday).

It shipped to me, (Ottawa, Canada) from Texas and arrived in prestine condition at 9:00AM Tuesday morning.

Excellent service, speedy delivery. Will definately purchase from them again.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Being trustworthy
Being easy to reach
Resolving problems
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
1/5

2004-07-02

"DO NOT BUY FROM THIS SELLER.

I purchased several video cards from this retailor at what I thought was a great price then had them contact me and say price have increased and they cannot honor our previously aggreed upon price. Unheard of! I ended cancelling because I was not going to pay their new inflated prices! My attemp to speak to the manager was met with a rude and unhelpful attitude with no concern for customers.

DO NOT BUY FROM THIS UNFRIENDLY AND UNPROFESSIONAL SELLER.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
N/A
Resolving problems
Being trustworthy
Being easy to reach
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
1/5

2004-05-18

"I ordered a copy of the Academic Mac version of Office 2001 Professional from their website. Their website was said it was in stock. I received an email confirming my order and then another email a day later telling me it had passed their accounting department and was ready for shipment. I emailed them after a week of waiting to know if my order had shipped. I received no reply. I emailed them again asking them to please cancel my order. Finally I received an email from them on the 17th. I was told, quote "Hello we are unable to fulfill this order due to we are not an Microsoft academic approved reseller. Please call for an alternate solution." I have since emailed them telling them to cancel my order. I finally received an email telling me that will cancel my order. They only did this after I threatened them with contacting the state attorney and BBB. Do not order from these people!"

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Verified
1/5

2004-03-26

"I was sent defective merchandise and told I must pay shipping. This could go on and on. I asked for a refund at that point. It will cost me $8 shipping PLUS return shipping for unusable merchandise. If that's not what you want I don't recommend you order from this company."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
N/A
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
N/A
Delivering products damage free
Being updated on the exact date the delivery was sent
N/A
Overall technical support
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Overall customer service
Customer service being knowledgeable
N/A
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
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Speed of web site
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Web site being easy to use
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Verified
5/5

2004-02-19

"recieved product (in perfect condition) within 36 hours of placing my order on ups 3 day shipping, which tells me these guys were boxing up my order and shipping it within just a couple of hours of me placing the order. great prices, good selection."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Overall technical support
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Overall customer service
N/A
Customer service being knowledgeable
N/A
Customer service being easy to reach
N/A
Customer service being trustworthy
N/A
Customer service resolving problems
N/A
Customer service making decisions on their own
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2004-02-08

"I found SpaceCenterSystems through Pricegrabber. They had the best price for the item I was looking for, and by a significant amount. Therefore I decided to take the chance and order from what appears to be a new company.
I received my item very quickly, and there were no problems during the ordering process.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
N/A
Likelihood of customer recommendations
N/A
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Overall customer service
N/A
Customer service being easy to reach
N/A
Customer service being trustworthy
N/A
Customer service resolving problems
N/A
Customer service making decisions on their own
N/A
Customer service being knowledgeable
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
1/5

2004-02-02

"Beware!! Go somewhere else. I wasted a month trying to get a part that I needed. I was given the run around, and was pushed to buy another product that was twice as expensive. Bad customer support. Watch out for the bait and switch. In the end I had to search for another company to buy my product from. A total waste of time and money.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2004-01-14

"Very fast shipping and great emails. I would order from this company again. And did I mention great prices too?"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

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