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5/5

2023-10-30

Easy purchase for specialty parts

"Only bought two valve covers from them, but I was impressed with the process. They carry brand name Rain Bird lids, for half the price Amazon is charging for generic lids that don't even latch correctly! Had to pay $7 for shipping because of the small order, but items shipped in less than 24 hours and arrived in great condition on FedEx. "

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1/5

2021-10-05

Horrible website!

"Their antiquated website is unbelievable! If you open a chat window it will haunt you until you close the browser. Cart disappears when proceeding to the checkout process. Most of listed shipping options are actually NOT available, they're just there to tease you. And customer service has no clue what the website even looks like!"

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1/5

2020-05-27

The worst customer support ever encountered

"Ordered a controller but have not received it. FedEx did show it left near front door, but it was not delivered to us. We have surveillance cameras on the front of our house, and near front door. Reviewing the video showed no FedEx vehicle stopped at or near our house, in addition the door video showed no one delivered a box near the door. We contacted S.W. but were first told to wait a day or two, FedEx sometime show delivery information incorrect. Waited a few days, contacted them again and was told they would start a trace. Did not hear anything from S.W. for almost 2-weeks. Contacted them again and was told they showed the package as delivered. This is not correct, our videos show no such delivery. Sprinkler Warehouse is not helping. They do not answer any email sent to them. Their customer service by phone does not help, they do not follow up and as far as I've seen do not do anything except say they will to get you to hang up. FedEx should show tacking information showing the vehicle stopping near our house, but I have not seen this information, since our cameras do not show any delivery. They have taken our money and blown us off. Terrible company, terrible customer service. Take your chances, if you have any issues you will most likely be out of luck. "

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5/5

2019-11-19

"Amanda is upfront and trustworthy "

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Verified
5/5

2014-09-05

"I've gotten great, fast service and excellent prices. Their website is well-organized and informative. They have a feature where you can ask other users about specific questions, and when I've used it, I've gotten multiple responses within an hour."

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Verified
1/5

2014-04-24

"I bought some supplies online. They were shipped as promised. I received the wrong spray heads, whether I selected the wrong ones or they sent the wrong ones...I'm not sure. I tried multiple times to call customer service using every extension available with no response...always being told I was "fifth in line" and then being transferred to an extension that was "not available" and whose mailbox was full. This is abysmal customer service. I was trying all this on a Thursday at 2:00pm...well within their hours of operation. If a business doesn't communicate well with it's customers, it might as well not exist."

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Verified
5/5

2013-12-17

"Items were delivered on-time, in good quality.

Price was also very competitive.

Overall I'm very satisfied with the service.
"


Verified
5/5

2013-12-14

"My experience was great. Luis provided outstanding customer service and responded to my questions immediately. I will definitely buy from them again. Thank you."


Verified
5/5

2013-12-14

"Very positive experience. Web site easy to negotiate and delivery was extremely fast. Highly recommended. "


Verified
5/5

2013-12-13

"Internet Order - Good Servicer"


Verified
5/5

2013-12-12

"Very efficient process. Very satisfied."


Verified
5/5

2013-12-10

"Great selection, quick delivery."


Verified
5/5

2013-12-10

"Of all my online parts sources for my irrigation business, this is the one that I know will always be quick, reliable, and delivered on time. It's the Amazon.com of Irrrigation, and it's so much easier than driving to the local suppliers and waiting in line."


Verified
5/5

2013-12-02

"This a great website with a lot of information on products. I was able to research and determine what I wanted to purchase. You prices were very competitive, your follow on my order was great, and the delivery was better than I expected. I will certainly recommend Sprinkler Warehouse. "


Verified
5/5

2013-12-01

"The product came quickly, the on line videos were good, and the only complaint was that a small part of the Hunter controller had to be removed to allow the Hunter solar device to be installed and we couldn't find where the directions indicated this. Otherwise everything was fine."